- Joined
- Mar 13, 2002
- Messages
- 2,125
Hi David,
One of the commandments that is never violated by professional sales people: Product Knowledge.
As the "Subject Matter Expert" on what you are selling. It is incumbent upon the sales person to either have the answer or find out the answer.
One of the lessons I learned while being trained to be an Intelligence instructor that I transfered to my business was:
If you don't know the answer...say so. Then let the person know you will find out the answer...then follow up with providing the person asking the question with the information.
Another commandment is: Never argue with a potential client...whether you are right or wrong...you lose.
Les Robertson
Custom Knife Entrepreneur
www.robertsoncustomcutlery.com
I understand what you're saying i think, good business..
In defense, he may fully know about the San Mei issue, but feels provoked, and not obligated to participate under critical questioning, is he?
And, I'm not taking sides, just making an observation.
The arguement point makes sense. We all end up on the wrong end of things. Myself, I've started a few fights too... being called out, and brought to church. (Bill Burke did it last, for me) The best thing we can hope do is admit to our own faults. Apologize. Learn something.
I still think there is a lot of value in the dealer perspective, that Les (you) and others such As Neil, AG, offer. I'm happy to read the informed responses. These are the voice of experience i think, from a business end. Collectors are usually more isolated in experiences.
Heck,.. I like ebay. Wait time- one week!
David
Who was it that said .."never engage in a battle of wits with an unarmed man". ?