My Dispute with "The Bright Edge"

anyone said:
OK, Rick's got 22 posts out of 97....... Damn!!! is that a new record for you? I pity that you have so little life that you follow this thread with greater ferver than either Robert or I..

Wait a minute! You're just being such an a$$ tryin to make Robert look good? Right? :p
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Right now, the way that you have carried yourself, you are a whiny puke with no respect, and a class "A" for anal disposition.

You just got yourself nominated for PT, basic member "anywhine".

FOAD,

STeven Garsson
 
"RGRAY is a mod and a Gold Member"

Ya beat me to it! :)

You don't have to agree with everything Rick posted, but he is a moderator for this forum and he's supposed to be mediating as best as he sees the situation.

Frankly, this ball game is over. Everyone picked up their bats and gloves and headed for home. Shouting insults from the car window on the way out of the parking lot is a waste of breath.

And gentlemen, if you got them ... flip them! :D
 
Esav Benyamin said:
"RGRAY is a mod and a Gold Member"

Ya beat me to it! :)

You don't have to agree with everything Rick posted, but he is a moderator for this forum and he's supposed to be mediating as best as he sees the situation.

Frankly, this ball game is over. Everyone picked up their bats and gloves and headed for home. Shouting insults from the car window on the way out of the parking lot is a waste of breath.

And gentlemen, if you got them ... flip them! :D
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Thank you! Given Rick's OVERWHELMING bias in the handling of this thread, the game is indeed over. I'm packing this up and heading to this page to continue this...

I don't have any further plans to try and stay current on this thead anymore! I will post my updates to my new page.
 
Incredible. Can someone tell me, did "anyone" get his money back? I thought I understood he had the charges on his CC reversed, leaving him out only the postage on returning the knife to TheBrightEdge.

And he's still carrying on a vendetta?
 
well i sure learned i dont want a duncan knife outt all this thats for 110% sure. nope, nada, no way.

imho the bali in question should have been labled "sold as is no return" etc, something like that to indicate it was not up to par, selling a $1500 knife for $750 imho doesnt indicate its a funky knife, it just indicates a deal. i guess i learned something here too.

i had no idea duncans work was so "iffy".

i still think the guy should get all the $$ back, minus shipping perhaps, hope he does.
 
also what essav said, i agree, the guy is getting the $$ back thru a chargeback (right, or am i missing something?) so he outa let it drop, he has the $$ back, be happy, no reason to start a webpage like that imho, let it go ..................

also i would deal w/the bright edge, imho this is a rather rare event, still though, coulda been handled better too on both sides, of course when ya think ya have been wronged and the bill is $750, its not hard to get emotional about it, still, both sides coulda done better.
 
I feel for both sides, but... The customer is always right. Its been noted that the seller hasnt had but 2 or 3 unhappy customers, I think I saw mention of a few million dollars worth of stock over a number of years also being mentioned.

Another old and true saying is that 'you can't please all of the people all of the time' and IMHO it would have been better to take the knife back, eat the costs, curse the guy out under your breath and just get on with it.
 
Esav Benyamin said:
...You don't have to agree with everything Rick posted, but he is a moderator for this forum and he's supposed to be mediating as best as he sees the situation.
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Esav,

Thanks, but I am wrong here.

As Cougar posted, "Once again the opinions RGRAY is expressing are his own personal opinions and not necessarily the opinions of the moderators of TGB&U."

He should not have had to post that.

I should have known better.

I got TOTALLY carried away and forgot I am supposed to be a moderator.

For that I appology.

Robert is a friend of mine and I just went crazy.

There is no way I would believe that he would try to sell a used knife for new
and on the first page it seemed that everyone was ganging up on him.

I wish I would have said what Ritt and Linos said, but I'm not that articulate.

I am point blank in your face and I wish I wasn't.

All of this over a misunderstand.

I believe what I was trying to say was right, but I sure wish I would have said it differently.
 
anyone said:
I'm packing this up and heading to this page to continue this...
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Amazing! :rolleyes:


You posted your story on another forum to seek revenge. When you didn't get YOUR WAY, you posted your story on this forum as a means to seek your revenge. Believing that you didn't get YOUR WAY, you resort to this. :(


You're a piece of work !



* shaking head *


I think that the term, "Sellers beware of anyone," is more fitting. ;)
 
Weeellll..before we all go home..Im just going to chime in and say my piece..

1. Anyone has been nominated to be on the PT list by several members I respect.
2. I have read this thread from beginning to end and I have to say than Anyone is rude, insulting, vindictive, and mean and mean people suck.

Hey retard you got your money back, and you are still on your rampage..get over it dude...wait until someone REALLYS screws you in life ..the way your acting now..you wont survive it..

also I dont know the bright edge..but come fricking on man he sold you a knife for $700 something and it was worth $1500 is this correct??? it was a bargin bin item..did you still expect perfection???? You could have asked for a description. better pictures..etc...

and to poop out this spew here..after you did not get the response you wanted elsewhere..bad dude..bad....

Your on the PT list...

cya ...

Ren
 
From a point of view of what is "reasonable", a customer phones up and asks a number of questions, when he buys the knife he finds that it is defective in several ways that I don't even think it would be reasonable to excuse even if he never asked nor is it unreasonable to assume they are used, certainly unreasonable to charge a $100 restocking fee, which is only sensible based on a simple change of mind.

What I would suggest is that some of the more defensive members take a look at the result of the posts made and what they achieved. Regardless of if you agree with his assertions, driving him to the actions he took is hardly productive. You can state a disagreement without being insulting and degrading which does nothing productive and just induces defensive behavior and possible retalliation - plus of course making it likely to induce a negative outlook on that dealer for an extended period of time.

As for it was reduced, the maker is sloppy, and so on, none of these change the situation. Neither do you have to contact someone to send it back, it isn't like they have to give you permission. Yes it would be civil behavior, but it is understandable that it could not be done given the extreme frustration and disappointment the poster could have likely experienced.

What I don't under stand is why the following wasn't done by the dealer in responce to the complaint :

"Sorry you had problems, I can see where someone of your discretion would feel so. A full refund will be issued shortly including return postage."

Now you eat the cost for the shipping, however it is very likely that this will be made up shortly by impressing the customer to the point that he will very likely look to you in the future and considering the price of the knives in question it isn't like shipping and such is significant to the profit margin.

Now the dealer faces a charge back anyway and has one very frustrated customer who is likely to have a large bias and motivated enough to put it ito action via HTML, also thanks to some of the posters here. Was this really the desired goal?

-Cliff
 
Cliff Stamp said:
Now you eat the cost for the shipping, however it is very likely that this will be made up shortly by impressing the customer to the point that he will very likely look to you in the future and considering the price of the knives in question it isn't like shipping and such is significant to the profit margin.
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Or the customer will remember that nothing was said about the first defect even though they were interested enough to call and ask about specifics and go somewhere else anyway. That's like getting a knife without a blade because no one called and made sure it comes with a blade. :( There are just certain things you expect when buying a brand new knife. I've had the exact same thing happen to me with a different dealer and they ate the shipping and everything else since they didn't check what I told them to. Would I order from them again? No. They wasted my time and theirs by not making sure they were shipping what I wanted to buy instead of any old one they had laying around. This applies to any situation like this, not just this one. But... the refund might make others feel that the dealer is there to help the buyer because of a shared passion and would give them the benefit of the doubt in the future. So it is helpfull all around to make sure EVERY customer is treated correctly.

sorry for babbling,

oil
 
Cliff Stamp said:
From a point of view of what is "reasonable", a customer phones up and asks a number of questions, when he buys the knife he finds that it is defective in several ways that I don't even think it would be reasonable to excuse even if he never asked nor is it unreasonable to assume they are used, certainly unreasonable to charge a $100 restocking fee, which is only sensible based on a simple change of mind.

What I would suggest is that some of the more defensive members take a look at the result of the posts made and what they achieved. Regardless of if you agree with his assertions, driving him to the actions he took is hardly productive. You can state a disagreement without being insulting and degrading which does nothing productive and just induces defensive behavior and possible retalliation - plus of course making it likely to induce a negative outlook on that dealer for an extended period of time.

As for it was reduced, the maker is sloppy, and so on, none of these change the situation. Neither do you have to contact someone to send it back, it isn't like they have to give you permission. Yes it would be civil behavior, but it is understandable that it could not be done given the extreme frustration and disappointment the poster could have likely experienced.

What I don't under stand is why the following wasn't done by the dealer in responce to the complaint :

"Sorry you had problems, I can see where someone of your discretion would feel so. A full refund will be issued shortly including return postage."

Now you eat the cost for the shipping, however it is very likely that this will be made up shortly by impressing the customer to the point that he will very likely look to you in the future and considering the price of the knives in question it isn't like shipping and such is significant to the profit margin.

Now the dealer faces a charge back anyway and has one very frustrated customer who is likely to have a large bias and motivated enough to put it ito action via HTML, also thanks to some of the posters here. Was this really the desired goal?

-Cliff
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People should look at the result of the posts made and what they achieved, and driving anyone to the actions (retaliation) that he took ? :confused:

What end of the crack pipe have you been smoking ? :rolleyes:

Let’s recap, Cliff. anyone posted HIS story on another forum. When he didn't receive the results HE wanted, HE posted his story here. Believing that HE didn't get HIS WAY, HE resorted to posting the BS via “HTML.” I highly suspect that HE would have continued his tactics, prior to posting what he did via HTML, on other knife-related forums. The problem with that. . . .said dealer is well respected on those forums.

Thanks for offering your ASSUMPTIONS, Cliff. :rolleyes: It's always a joy to read your BS. :mad:



Desired goal? Unfortunately, YOU'RE still here. ;)
 
Gollnick said:
"Restocking fees" are appropriate when a knife is being returned because the buyer simply changed his mind. But, when the knife is defective, that's not the buyer's fault and the buyer shouldn't have to pay any fee beyond return postage.
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AMEN BUTCHIE
 
borinquen said:
well this is kind of ironic because i have owned a brad duncan knife before and i know bob personally.
i won a green g-10 aftershock custom knife by brad duncan about a year and a half ago.i traded it for a plain sebbie almost immediately.it sucked.the knife was valued at @550.00 but i thought it was a piece of crap and i know i got the better of the trade.

so i guess what i'm saying is,bob is an honest guy and when he says the knife was new straight from brad he was telling the truth.
unfortunately brad isn't a very good knife maker especially for what he charges.so that's why the knife was on sale i'm sure.
brad has gotten a well deserved bad reputation for craftsmanship and bad business practices by serious collectors.

sorry things worked out the way they did but if you had asked a few people about duncan knives you might not have bought it.

bob does not sell used or reconditioned knives as new,in fact he lost money on that knife.
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Thanks for the heads up BUTCHIE
 
Days and weeks ago Roger e-mailed me of putting it on a web page and even posted it on another forum, Roger was not going to stop no matter what. When Roger called me and basically called me a liar, and seller of used, refurbished goods, he ended his chances of getting a full refund. You are not going to threaten me into refunding money. I did not even have to accept his returned package. He is disputing the charge, $100.00. I really don't give one single crap if he gets it or not. Like I have said first time I have ever charged a restocking fee in over 6 years.


Actually Roger has treaded very close to or over the line as far as Slander and Defamation laws go. I would think if Brad, Me, Roger and a few other owners of Timebomb knives all had to testify to weather the questioned knife was brand new from the maker as sent to Roger, compared to his written statements about the knife, his obvious all out attack on me and my company, here, at other forums and his recent posted web site, would probably pay my losses that could be caused by his actions.

Roger planned from the beginning to cause me and my business as much harm and damage as possible. He returned the knife, per my company policies he was charged posted fees, his recourse is to dispute thru his card company and that he said he did. Heres his post about the web page from another forum he basically had his shreded ass handed to him on, Posted on June 24th 2005

I actually DO plan to release copies of the email and the photos. I'm putting it into a .html page mostly because I have raised this issue on more than one forum.

Thru this forum and the other I have not seen one person post that they had a great deal, time or experience with Roger?

If you look in this forum and probably everyone out there you will find positive reviews about dealings with me. Hell just look a little further back in this one and you will see a very positive post about me, and I'll be damned if it is not the SAME DAMN KNIFE!!
 
brightedge said:
If you look in this forum and probably everyone out there you will find positive reviews about dealings with me. Hell just look a little further back in this one and you will see a very positive post about me, and I'll be damned if it is not the SAME DAMN KNIFE!!
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Uh, could that be because you fully disclosed the knife's shortcomings to the second buyer, after they had been pointed out to you by Roger, who took the time and expense of calling you to find out if those shortcomings existed in the first place. Had the same explanation of the knife been made to Roger, he would not have bought the knife and this all could have been avoided. :(
 
GigOne said:
I highly suspect that HE would have continued his tactics ...
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Possibly, but you have to consider more than the individual in question. If you have one person who acts unreasonable while everyone else stays civil he quickly starts losing all strength of arguement and it is near impossible to have that viewpoint supported.

However when his opposition starts backsliding and throwing insults it actually lends credibility to his arguement. Lots of people won't read the background, just notice the degredation. It isn't just the customer/dealer, or even the people in the thread, lots of people could support him but not post because of wanting similar labeling.

Now you could argue this achieved a positive result as it prevented these posts, but actually those people will still argue their case, they will just do it in a place where you can't respond. If however you create a forum where they feel comfortable to post then you not only see and are aware of their complaints then you can actually address it and prevent your side.

brightedge said:
When Roger called me and basically called me a liar ...
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Put yourself in his position. Obviously you know what kind of person you are, how is he supposed to. You are not disputing the condition, just as to how it was arrived. There are people who will sell used knives, and there are those that will lie about it. That is life.

So a guy gets a knife while based on his experience looks used, considering the cost and time and effort he is likely very angry. Should he give you the benefit of the doubt - ideally yes. The best responce from him would be to contact you and ask you to explain the situation.

But instead he acts unreasonable, now you can continue in this manner and act so as to encourage his behavior or you can act to deflate it. It is harder to do the latter than the former, but it is generally more productive.

...just look a little further back in this one and you will see a very positive post about me, and I'll be damned if it is not the SAME DAMN KNIFE!!
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Why would this make any difference, different people have different standards. You could easily find someone who would reject a knife based on fit and finish issues while another would have no problems with it. I accept knives all the time which have problems that lots of people would never tolerate.

-Cliff
 
Cliff Stamp said:
Possibly, but you have to consider more than the individual in question. If you have one person who acts unreasonable while everyone else stays civil he quickly starts losing all strength of arguement and it is near impossible to have that viewpoint supported.

However when his opposition starts backsliding and throwing insults it actually lends credibility to his arguement. Lots of people won't read the background, just notice the degredation. It isn't just the customer/dealer, or even the people in the thread, lots of people could support him but not post because of wanting similar labeling.

Now you could argue this achieved a positive result as it prevented these posts, but actually those people will still argue their case, they will just do it in a place where you can't respond. If however you create a forum where they feel comfortable to post then you not only see and are aware of their complaints then you can actually address it and prevent your side.
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LMAO


Well golly gee, Cliffy. . .thanks for the helpful incite into Cliffcology. . . .err. . . .Assumption 101. :rolleyes:
 
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