Bad Nocturnal Knives Order

Yea looks like USPS is messing with me. UPS did the same to me on Friday. I was expecting a Balisong to come in on Monday, then UPS sent a notice that it would be Friday. I was excited, then when it didn't come I went by and they said the truck made it Friday which caused the system to update but it would still be Monday before it was delivered
 
Adian said:
...I hope he learned a good lesson from it...
(I tried to go back and look for my first post asking for a refund on IG but it was all deleted) the process took over 2 months!
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Nocturnal Knives is covering his tracks by deleting the negative comments on IG, obviously, and since he can not do that on blade forums sending you a refund since you are the most vocal member in this thread. You may feel inclined to make a happy post once everything is done, and a certain percentage of readers will give him a pass and think everything is all better.

It's kind of like after many years worth of Microtech terrible customer service, when one dude got a knife stolen they sent him a new one so he could tell how nice they were on social media and a certain % of people will overlook some of the older stuff.

I hope everyone gets their refunds from Nocturnal Knives and doesn't settle for something that they did not order, or let him off the hook.
Best of luck.
 
I don't mind posting up once it is received. I am happy he honored the commitment he made. I am not happy about how long it took, the lack of communication, the fact that I had to jump through these hoops or that I don't have the knife I ordered.

And I guess maybe I am the squeakiest wheel, but it was important to me to fight the fight to get the refund on principle. I'm not going to be vindictive and bash them after it is all done. Would I buy from them again, no, I'll stick with Busse and American Kami for my fixed blade needs. But I do hope he learned a lesson from all this. Will see how he reacts to it
 
Adian said:
I don't mind posting up once it is received. I am happy he honored the commitment he made. I am not happy about how long it took, the lack of communication, the fact that I had to jump through these hoops or that I don't have the knife I ordered.

And I guess maybe I am the squeakiest wheel, but it was important to me to fight the fight to get the refund on principle. I'm not going to be vindictive and bash them after it is all done. Would I buy from them again, no, I'll stick with Busse and American Kami for my fixed blade needs. But I do hope he learned a lesson from all this. Will see how he reacts to it
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^ I admire your style, Adian...& your patience & perseverance. Good luck tomorrow; I'll be crossing my fingers that your proverbial, "check," is in the mail. :thumbup:
 
Yea I'm glad to have it and deposited into my account. Glad the whole ordeal is over!
 
Been a good day. My Koch Tools knuck came in along with my 62T Bali trainer! Plus the refunded
 
Very good news. But the question still remains....are deposits still being taken for new orders in other venues? I know what happens on FB or IG is of no responsibility of this forum. But undoubtedly some unsuspecting forum member will get sucked into the same game. Unless new orders cease until the guy gets his act together both financially and production wise.
 
I can't tell if i'm glad or mad that i read this whole tread in one go... i was kind of hoping for some decent information on either a crooked businessman who's a liar or unlucky bastard who outran his headlights and is trying to dig himself out of a mess and save face, but i guess the jury is still out. on the bright side, i suppose i would have learned how not to deal with a situation that comes up if i can't fill orders if i didn't already learn that when i was 12 from my grandfather but hopefully somebody else got something out of this... besides the refund for Adian of course (congratulations by the way). I hope this all irons out and i get to finally have an opinion on nocturnal knives if nothing else, so for god sakes when it's all said and done someone fill us all in.
 
Still waiting for my knife Gene. It is at one year in 15 more days. As promised in October, November, December, January, February and guess what it is March and the knife still isn't here. Getting tired of the old reasons no knife and can't even get a response from Gene on when I may have a knife in my hands. At this point really want just a refund if the knife isn't here in 15 days. Gene any response would be great! So sad have to do this in an open forum.
 
While Nocturnal Knives was on this forum as recently as yesterday,

About NocturnalKnives
Favorite Knife:
Nocturnal Knives E.N.C. or the F.F.T.S. or the T.A.G. 2 or the D.C. Tanto... hard to decide.
Biography:
**Please e-mail us directly at Marie@nocturnalknives.com for any inquiries. Books are Currently Open.


Occupation:
Knife Maker www.NocturnalKnives.com

General Information
Last Activity Yesterday 02:53 AM
Join Date 10-10-2012

I do not believe Nocturnal Knives is responding to this thread any longer. You will probably have to join some other social media platform where all the cool kids hang out, or maybe just look for some advice from a lawyer or law enforcement.

Best of luck.
 
^i would bet yes. The key here is whether he can control new orders and cash and catch up and come out ahead. . Or borrow money and unbury himself.
 
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Thomas Linton said:
**Please e-mail us directly at Marie@nocturnalknives.com for any inquiries. Books are Currently Open. 0___0
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Yes, all the not so funny parts in Nocturnal Knives profile are in bold.

Books still being open, calling himself a knife maker, and still checking in on BF yet ignoring these paying customers for months and years.

I'm sure they are responding to new orders being placed. When customers get unhappy after a year of being fed BS, he can just ignore Blade Forums and delete negative posts on his instagram I suppose. I am sure this will continue until someone that works with law gets involved.
 
Thomas Linton said:
**Please e-mail us directly at Marie@nocturnalknives.com for any inquiries. Books are Currently Open. 0___0
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^ Marie: Shouldn't you be taking care of that bundle of joy...remember, that unexpected baby, you & Gene adopted?

Leftytwogunz said:
Yes, all the not so funny parts in Nocturnal Knives profile are in bold.

Books still being open, calling himself a knife maker, and still checking in on BF yet ignoring these paying customers for months and years.

I'm sure they are responding to new orders being placed. When customers get unhappy after a year of being fed BS, he can just ignore Blade Forums and delete negative posts on his instagram I suppose. I am sure this will continue until someone that works with law gets involved.
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^ Perfectly stated L2G! :thumbup:

Nocturnal Knives: "Books are currently open" :greedy_dollars:

It's just a matter of time- Gene & Marie's, Nocturnal Knives "PONZI SCHEME," has pretty much run it's course...

It's very apparent, that G&M, are desperately trying to infuse more investor :greedy_dollars: to silence the squeaky wheels (people like Adian), at the same time they struggle to keep their lifestyle afloat with new unsuspecting victims...
 
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KELAMA said:
^ Marie: Shouldn't you be taking care of that bundle of joy...remember, that unexpected baby, you & Gene adopted?



^ Perfectly stated L2G! :thumbup:

Nocturnal Knives: "Books are currently open" :greedy_dollars:

It's just a matter of time- Gene & Marie's, Nocturnal Knives "PONZI SCHEME," has pretty much run it's course...

It's very apparent, that G&M, are desperately trying to infuse more investor :greedy_dollars: to silence the squeaky wheels (people like Adian), at the same time they struggle to keep their lifestyle afloat with new unsuspecting victims...
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Posts like these are why I stopped posting to this thread. It doesn't matter what I say or do on this forum. Before this thread Nocturnal Knives participated on Bladeforums very little, if at all. My former business partner updated Bladeforums every once in awhile, but that hasn't been for probably more than a year until this thread came up. We had to be told by a couple of our customers it was here. To that point, we're not trying to sell anything here, and we're not giving anyone any "special treatment" in getting their knives shipped, or refunds sent because they're on Bladeforums.

Also, more refunds than just Adian's have gone out to customers that have wanted them and back orders have also shipped. If people actually went back through the thread you could see where I've posted what refunds have gone out and responded to this thread quite a few times. And, more have gone out, or knives have shipped since then. Just because people don't post doesn't mean it's not happening.

As far as new orders are concerned, if we have something that is ready to go and already here then it gets sold. Any new order that has been placed has been for a knife that is already here and we will continue to do that. We are working on the back log and it's our priority. There are just a few fixed blades in that back log and they're getting finished up, or have already shipped. The rest of the back log is folders. If we have days that we can't work on folders because we don't have something we need we're going to work on something else, not just sit there. Also, the ten or twelve orders we've taken in the past 8 months wouldn't account for the few thousands of dollars we've given in refunds. That's a pretty ridiculous assumption. So yeah, no new orders are getting placed to "generate money for refunds." There have been 674 new orders that haven't been taken in the past three months because they were "new custom orders" and the people were told we'll let them know when or if we take custom orders in the future.

I haven't ignored any of our customers. I have carried on with communication with all of our customers through update@nocturnalknives.com. That has also been stated many times here on bladeforums. I'm not going to participate in a thread where speculation rules.

I specifically told Adian NOT TO POST ON THIS THREAD just like I've told the rest of my customers not to get involved here. It's a waste of their time, and it's not their responsibility. I would say he could attest to that, but again, that is his own decision and I would rather he not get involved and waste anymore of his time. I've told this to every single customer that has received a refund, or their order. It's a waste of time for anyone to post anything positive to this thread. Even once we move on from this the folks that want to speculate and talk about "adoptions" and "thievery" and "ponzi schemes" will continue to do so.

Nocturnal Knives hasn't ever had, nor have we ever tried to focus any attention on selling our knives on Bladeforums. We have posted here and there in the past, but have never given any effort to participating here and you can see that by our post count. Our customers have communicated with us just fine without Bladeforums and will continue to do so in the future. We have turned down the requests of Bladeforums in the past to purchase a membership here because we simply never had time or the resources to have a presence here or every single place on the Internet. it's also a nightmare to try to keep track of communication coming in from ten different places. We tried that on USN for two years by purchasing our own sub-forum from them. It got to be too much so we didn't renew it after the second year. We also had a table for two years at The Gathering, but couldn't even make it the second year (anyone that went can attest to the empty table with a "Nocturnal Knives" card on it). We also aren't driven to refund anyone on a special basis (ie. squeaky wheels). I think we have proven that (good or bad) in the time frames people have received their refunds.

So, This will get seen by the few people that log on here today. It will get skimmed through, or picked apart, and more assumptions and speculations will be generated from it. It will have been meaningless for me to write because it will be three pages back by the end of next week and I will still not be communicating, refunding, or shipping. I will also apparently be getting sued, going bankrupt, taking $1000 worth of orders to cover $20,000 worth or refunds, etc. At the end of it, my responses will be "stop typing here and get back to work," or "stop typing and get a refund out," etc. and that will happen whether someone on Bladeforums says to do it or otherwise. Then in another week the responses will be "Nocturnal doesn't respond here," etc.

We are doing what we're supposed to be doing. Obviously we're going through a lot right now, but we've followed through with refunding those who have wanted it and we're trying to get the orders that we can finish out. It's been slow, but it's getting done. We're also still reworking every aspect of how we do business. I've been personally getting to all emails through update@nocturnalknives.com much faster, and although you would never know it by reading this thread, we are expanding and we see an end to the issues in sight.

Lastly, I absolutely deleted comments on Nocturnal Knives Instagram. Some of the folks requested that the comments be deleted, were deleted by the people themselves, or I deleted them because they were either already taken care of, or just nasty comments that had no relevance to anything. Even if none of that were true, it wouldn't make much sense to leave comments about things that have already been taken care of up, does it?
 
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