Bad Nocturnal Knives Order

Still waiting for my knife Gene. It is at one year in 15 more days. As promised in October, November, December, January, February and guess what it is March and the knife still isn't here. Getting tired of the old reasons no knife and can't even get a response from Gene on when I may have a knife in my hands. At this point really want just a refund if the knife isn't here in 15 days. Gene any response would be great! So sad have to do this in an open forum.

I'm sorry, but I'm not sure who you are. We don't record orders based on user names. I can get definitely get you taken care of if you would please give me your info at update@nocturnalknives.com. We set up that email specifically for paying customers updates, etc. I'll get you taken care of. Thank you.
 
Posts like these are why I stopped posting to this thread. It doesn't matter what I say or do on this forum. Before this thread Nocturnal Knives participated on Bladeforums very little, if at all. My former business partner updated Bladeforums every once in awhile, but that hasn't been for probably more than a year until this thread came up. We had to be told by a couple of our customers it was here. To that point, we're not trying to sell anything here, and we're not giving anyone any "special treatment" in getting their knives shipped, or refunds sent because they're on Bladeforums.

Also, more refunds than just Adian's have gone out to customers that have wanted them and back orders have also shipped. If people actually went back through the thread you could see where I've posted what refunds have gone out and responded to this thread quite a few times. And, more have gone out, or knives have shipped since then. Just because people don't post doesn't mean it's not happening.

As far as new orders are concerned, if we have something that is ready to go and already here then it gets sold. Any new order that has been placed has been for a knife that is already here and we will continue to do that. We are working on the back log and it's our priority. There are just a few fixed blades in that back log and they're getting finished up, or have already shipped. The rest of the back log is folders. If we have days that we can't work on folders because we don't have something we need we're going to work on something else, not just sit there. Also, the ten or twelve orders we've taken in the past 8 months wouldn't account for the few thousands of dollars we've given in refunds. That's a pretty ridiculous assumption. So yeah, no new orders are getting placed to "generate money for refunds." There have been 674 new orders that haven't been taken in the past three months because they were "new custom orders" and the people were told we'll let them know when or if we take custom orders in the future.

I haven't ignored any of our customers. I have carried on with communication with all of our customers through update@nocturnalknives.com. That has also been stated many times here on bladeforums. I'm not going to participate in a thread where speculation rules.

I specifically told Adian NOT TO POST ON THIS THREAD just like I've told the rest of my customers not to get involved here. It's a waste of their time, and it's not their responsibility. I would say he could attest to that, but again, that is his own decision and I would rather he not get involved and waste anymore of his time. I've told this to every single customer that has received a refund, or their order. It's a waste of time for anyone to post anything positive to this thread. Even once we move on from this the folks that want to speculate and talk about "adoptions" and "thievery" and "ponzi schemes" will continue to do so.

Nocturnal Knives hasn't ever had, nor have we ever tried to focus any attention on selling our knives on Bladeforums. We have posted here and there in the past, but have never given any effort to participating here and you can see that by our post count. Our customers have communicated with us just fine without Bladeforums and will continue to do so in the future. We have turned down the requests of Bladeforums in the past to purchase a membership here because we simply never had time or the resources to have a presence here or every single place on the Internet. it's also a nightmare to try to keep track of communication coming in from ten different places. We tried that on USN for two years by purchasing our own sub-forum from them. It got to be too much so we didn't renew it after the second year. We also had a table for two years at The Gathering, but couldn't even make it the second year (anyone that went can attest to the empty table with a "Nocturnal Knives" card on it). We also aren't driven to refund anyone on a special basis (ie. squeaky wheels). I think we have proven that (good or bad) in the time frames people have received their refunds.

So, This will get seen by the few people that log on here today. It will get skimmed through, or picked apart, and more assumptions and speculations will be generated from it. It will have been meaningless for me to write because it will be three pages back by the end of next week and I will still not be communicating, refunding, or shipping. I will also apparently be getting sued, going bankrupt, taking $1000 worth of orders to cover $20,000 worth or refunds, etc. At the end of it, my responses will be "stop typing here and get back to work," or "stop typing and get a refund out," etc. and that will happen whether someone on Bladeforums says to do it or otherwise. Then in another week the responses will be "Nocturnal doesn't respond here," etc.

We are doing what we're supposed to be doing. Obviously we're going through a lot right now, but we've followed through with refunding those who have wanted it and we're trying to get the orders that we can finish out. It's been slow, but it's getting done. We're also still reworking every aspect of how we do business. I've been personally getting to all emails through update@nocturnalknives.com much faster, and although you would never know it by reading this thread, we are expanding and we see an end to the issues in sight.

Lastly, I absolutely deleted comments on Nocturnal Knives Instagram. Some of the folks requested that the comments be deleted, were deleted by the people themselves, or I deleted them because they were either already taken care of, or just nasty comments that had no relevance to anything. Even if none of that were true, it wouldn't make much sense to leave comments about things that have already been taken care of up, does it?

My goodness that is a meaningless wall of text. Nice to see that you are trying to curtail what your customers post about you though.....

I'm sorry, but I'm not sure who you are. We don't record orders based on user names. I can get definitely get you taken care of if you would please give me your info at update@nocturnalknives.com. We set up that email specifically for paying customers updates, etc. I'll get you taken care of. Thank you.

Did you consider emailing him? Anyone can. His email is listed here. Just click on his profile and then on the "send email" link. Customer service is about you going the extra mile, not the customer who's money you already have. You are correct in that you shouldn't be posting here. How can you produce knives if you can't figure out how to properly communicate with people? This is very apparent with every post you make.
 
We are doing what we're supposed to be doing. Obviously we're going through a lot right now, but we've followed through with refunding those who have wanted it and we're trying to get the orders that we can finish out. It's been slow, but it's getting done.

So, have you or have you not refunded everyone who has asked for a refund? Please answer with a "yes" or a "no."
 
So, have you or have you not refunded everyone who has asked for a refund? Please answer with a "yes" or a "no."

No, not everyone yet. We've got a few more currently out there. They will all be taken care of in the next 10 days or so. Once that's done it take care of all people that wanted a refund.
 
My goodness that is a meaningless wall of text. Nice to see that you are trying to curtail what your customers post about you though.....



Did you consider emailing him? Anyone can. His email is listed here. Just click on his profile and then on the "send email" link. Customer service is about you going the extra mile, not the customer who's money you already have. You are correct in that you shouldn't be posting here. How can you produce knives if you can't figure out how to properly communicate with people? This is very apparent with every post you make.


We're not curtailing anything. People can post whatever they like about Nocturnal Knives. It doesn't matter what I post about anything. I just made sure to let people know not to waste their time here because it would have been a mess. Go take a look at the other 80 or 90+ page threads on Bladeforums about knife makers when the die hard customers and people with legitimate concerns get into it online.

When I get a bunch of emails from customers saying "F%&* Bladeforums, do you want me to get on there and tear those people up," or "our transaction hasn't been great at all, but you followed through with what you said, I'll post saying so." I make sure to let those folks know that it's not their responsibility to speak on our behalf, or to try to help the situation. We got ourselves into this, we'll get it taken care of. And, customers that have waited for a knife, but got a refund don't need to waste anymore of their time reliving the bad experience. It's completely up to them though if they want to post anything, anywhere. As for the Instagram comments, they were left up until the individual issues were resolved. Then, as I said, either the person with the issues deleted the comments, or I deleted the comments.
 
Are you waiting for a refund? Again, I wouldn't know who you are based on a user name.

No, I am not. I would never in a million years order one of your knives; they are the ugliest and most ridiculous things I've seen in quite a while. They look like they were designed by a 13-year-old boy who plays a lot of first-person shooter video games. The only reason I ask is because I don't like seeing people in the knife community get scammed by people like you.
 
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No, I am not. I would never in a million years order one of your knives; they are the ugliest and most ridiculous things I've seen in quite a while. They look like they were designed by a 13-year-old boy who plays a lot of first-person shooter video games. The only reason I ask is because I don't like seeming people in the knife community get scammed by people like you.

Haha. Sounds good, just clearing that up.
 
We're not curtailing anything.

Really? Then what is this:

I specifically told Adian NOT TO POST ON THIS THREAD

Deleting the evidence? Yup:

I deleted the comments.

Seriously, the more you post the worse this looks. You made far more headway when you sent out a refund, even though you clearly lied about when it was sent out. Stop posting, close your books, and get people what you promised.
 
Really? Then what is this:



Deleting the evidence? Yup:



Seriously, the more you post the worse this looks. You made far more headway when you sent out a refund, even though you clearly lied about when it was sent out. Stop posting, close your books, and get people what you promised.

Yes, deleting the evidence. Precisely.
 
Posts like these are why I stopped posting to this thread. It doesn't matter what I say or do on this forum. Before this thread Nocturnal Knives participated on Bladeforums very little, if at all. My former business partner updated Bladeforums every once in awhile, but that hasn't been for probably more than a year until this thread came up. We had to be told by a couple of our customers it was here. To that point, we're not trying to sell anything here, and we're not giving anyone any "special treatment" in getting their knives shipped, or refunds sent because they're on Bladeforums.

Also, more refunds than just Adian's have gone out to customers that have wanted them and back orders have also shipped. If people actually went back through the thread you could see where I've posted what refunds have gone out and responded to this thread quite a few times. And, more have gone out, or knives have shipped since then. Just because people don't post doesn't mean it's not happening.

As far as new orders are concerned, if we have something that is ready to go and already here then it gets sold. Any new order that has been placed has been for a knife that is already here and we will continue to do that. We are working on the back log and it's our priority. There are just a few fixed blades in that back log and they're getting finished up, or have already shipped. The rest of the back log is folders. If we have days that we can't work on folders because we don't have something we need we're going to work on something else, not just sit there. Also, the ten or twelve orders we've taken in the past 8 months wouldn't account for the few thousands of dollars we've given in refunds. That's a pretty ridiculous assumption. So yeah, no new orders are getting placed to "generate money for refunds." There have been 674 new orders that haven't been taken in the past three months because they were "new custom orders" and the people were told we'll let them know when or if we take custom orders in the future.

I haven't ignored any of our customers. I have carried on with communication with all of our customers through update@nocturnalknives.com. That has also been stated many times here on bladeforums. I'm not going to participate in a thread where speculation rules.

I specifically told Adian NOT TO POST ON THIS THREAD just like I've told the rest of my customers not to get involved here. It's a waste of their time, and it's not their responsibility. I would say he could attest to that, but again, that is his own decision and I would rather he not get involved and waste anymore of his time. I've told this to every single customer that has received a refund, or their order. It's a waste of time for anyone to post anything positive to this thread. Even once we move on from this the folks that want to speculate and talk about "adoptions" and "thievery" and "ponzi schemes" will continue to do so.

Nocturnal Knives hasn't ever had, nor have we ever tried to focus any attention on selling our knives on Bladeforums. We have posted here and there in the past, but have never given any effort to participating here and you can see that by our post count. Our customers have communicated with us just fine without Bladeforums and will continue to do so in the future. We have turned down the requests of Bladeforums in the past to purchase a membership here because we simply never had time or the resources to have a presence here or every single place on the Internet. it's also a nightmare to try to keep track of communication coming in from ten different places. We tried that on USN for two years by purchasing our own sub-forum from them. It got to be too much so we didn't renew it after the second year. We also had a table for two years at The Gathering, but couldn't even make it the second year (anyone that went can attest to the empty table with a "Nocturnal Knives" card on it). We also aren't driven to refund anyone on a special basis (ie. squeaky wheels). I think we have proven that (good or bad) in the time frames people have received their refunds.

So, This will get seen by the few people that log on here today. It will get skimmed through, or picked apart, and more assumptions and speculations will be generated from it. It will have been meaningless for me to write because it will be three pages back by the end of next week and I will still not be communicating, refunding, or shipping. I will also apparently be getting sued, going bankrupt, taking $1000 worth of orders to cover $20,000 worth or refunds, etc. At the end of it, my responses will be "stop typing here and get back to work," or "stop typing and get a refund out," etc. and that will happen whether someone on Bladeforums says to do it or otherwise. Then in another week the responses will be "Nocturnal doesn't respond here," etc.

We are doing what we're supposed to be doing. Obviously we're going through a lot right now, but we've followed through with refunding those who have wanted it and we're trying to get the orders that we can finish out. It's been slow, but it's getting done. We're also still reworking every aspect of how we do business. I've been personally getting to all emails through update@nocturnalknives.com much faster, and although you would never know it by reading this thread, we are expanding and we see an end to the issues in sight.

Lastly, I absolutely deleted comments on Nocturnal Knives Instagram. Some of the folks requested that the comments be deleted, were deleted by the people themselves, or I deleted them because they were either already taken care of, or just nasty comments that had no relevance to anything. Even if none of that were true, it wouldn't make much sense to leave comments about things that have already been taken care of up, does it?

Gene:

Refund, or fulfill the promises that you've made to each & every customer (some waiting literally years for their knives), & start acting like an ethical businessman; maybe then, I'd be more than willing to publically apologize to both you, & Marie.

The way that you've treated many of your customer's, has been deceitful, & simply put- shameful on your part. You seriously need to get this entire mess corrected, before moving forward taking more order's & making more promises.

If you were in any other line of business, Gene, you'd be in really deep s---!
 
The ting is these guys don't care about anyone. They are dangling a luxury item in front of the noses of people with disposable income. He's finished just doesn't know or admit it yet.
 
Gene:

Refund, or fulfill the promises that you've made to each & every customer (some waiting literally years for their knives), & start acting like an ethical businessman; maybe then, I'd be more than willing to publically apologize to both you, & Marie.

The way that you've treated many of your customer's, has been deceitful, & simply put- shameful on your part. You seriously need to get this entire mess corrected, before moving forward taking more order's & making more promises.

If you were in any other line of business, Gene, you'd be in really deep s---!

That is exactly what we've been doing. We're not taking any orders. If someone wants something that's already here then it goes out. We're not taking any orders that take time away from the backlog. And again, the less than 10 orders we've taken in the past few months wouldn't account for much time spent anyway.

We have been doing exactly what you keep saying. Again, it makes no difference here. We've given refunds and we're working on knives. It's that simple. You keep telling me to prove what I say, I've obviously been doing what I say. Especially when the majority of comments about us are positive. You make it out that there are 100's of people out there that were affected by this. If that is your perception you are just dead wrong.

If that really were the case, then where are the masses represented in this thread. Over 15,000 views here and the same folks keep posting the same thing. One of which we now know for sure isn't even one of my customers. I just had one guy post in some completely unrelated picture on Instagram posting about what a POS I am. He also isn't a customer. He was posting on his "buddy's" behalf. Thing is his buddy has already received his refund and he never had, nor has anything now to call me a POS. Especially not on someone's picture that is just trying to post a picture of a knife they like on their own IG page. But, even though that guys friend has been refunded, he'll still keep going, just like this thread will. Not to mention, every picture of a knife we have on our IG page is a knife that's shipped out and that's just a small percentage of what we've done in the past four years. All of your "scheme" speculations just don't hold up. I've already gone into it quite a few times here and won't do it again.

Also, I don't want or need an apology. It's your right to say what you want. I don't ship knives or give refunds seeking your approval or apology. I do it because we were doing it anyway. It's all a slow process, but when it's over, my crowning achievement won't be an "I told you so" to you.
 
The ting is these guys don't care about anyone. They are dangling a luxury item in front of the noses of people with disposable income. He's finished just doesn't know or admit it yet.

We do care, if we didn't care we wouldn't be doing anything. Things happen sometimes and this has taken a lot to get on the right path, but we're making it happen and moving forward.
 
That is exactly what we've been doing. We're not taking any orders. If someone wants something that's already here then it goes out. We're not taking any orders that take time away from the backlog. And again, the less than 10 orders we've taken in the past few months wouldn't account for much time spent anyway.

We have been doing exactly what you keep saying. Again, it makes no difference here. We've given refunds and we're working on knives. It's that simple. You keep telling me to prove what I say, I've obviously been doing what I say. Especially when the majority of comments about us are positive. You make it out that there are 100's of people out there that were affected by this. If that is your perception you are just dead wrong.

If that really were the case, then where are the masses represented in this thread. Over 15,000 views here and the same folks keep posting the same thing. One of which we now know for sure isn't even one of my customers. I just had one guy post in some completely unrelated picture on Instagram posting about what a POS I am. He also isn't a customer. He was posting on his "buddy's" behalf. Thing is his buddy has already received his refund and he never had, nor has anything now to call me a POS. Especially not on someone's picture that is just trying to post a picture of a knife they like on their own IG page. But, even though that guys friend has been refunded, he'll still keep going, just like this thread will. Not to mention, every picture of a knife we have on our IG page is a knife that's shipped out and that's just a small percentage of what we've done in the past four years. All of your "scheme" speculations just don't hold up. I've already gone into it quite a few times here and won't do it again.

Also, I don't want or need an apology. It's your right to say what you want. I don't ship knives or give refunds seeking your approval or apology. I do it because we were doing it anyway. It's all a slow process, but when it's over, my crowning achievement won't be an "I told you so" to you.


I know that it may not sound like it Gene, but I'd like nothing more, than to see you get things turned around & back on track. :thumbup:

I do honestly believe that you have good intentions (Adian & a few others are proof of this). Unfortunately, every time a new person comes on here and posts another one of these "I've been waiting for ________ stories, it makes you look bad.

I'll bow out of this thread, & just observe from here on out. Best of luck to everyone involved, that everything is eventually resolved. :thumbup:
 
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I haven't been by here since I got my refund, but I will vouch and say that Gene told me that I did not need to feel obligated to post and say that my refund was received. And I told him I gladly would. I wasn't about being vindictive and was happy to post that I had it and that he followed through with it. Was it a good experience, no, but in the end I got back what I put into it. (He actually sent me a little more than I had paid, I notified him of this and offered to send it back, but he declined)
 
I haven't been by here since I got my refund, but I will vouch and say that Gene told me that I did not need to feel obligated to post and say that my refund was received. And I told him I gladly would. I wasn't about being vindictive and was happy to post that I had it and that he followed through with it. Was it a good experience, no, but in the end I got back what I put into it. (He actually sent me a little more than I had paid, I notified him of this and offered to send it back, but he declined)

Adian,

I'm glad you got taken care of man, but that doesn't negate all the shady and blatant lies Gene has told just in this thread. How many times in this thread alone did Gene say something and within a few post it turns out completely not true, like when he said all refunds have been taken care of. Then a bunch more turn out they haven't, as recently as a few post ago he said that, and now magically there is more.

Gene & Nocturnal knives brought this on themselves, no one else. Do business ethically and he wouldn't have had this problem, Gene love's to blame the victim and the whole world and make rambling ambiguous statements.

It's so coincidental he has all these issues with customers and vendors..... it can't just be his fault.

How many times has he posted that update email and people say they emailed him with no response. GET REAL

*And if you say you are not going to post here then don't, you only further your reputation as a liar
 
Nocturnal Knives is definitely looking worse and worse with every rant and pile of excuses. Mad because some guy made a rude post on an unrelated social media picture? Get real. Maybe everyone doesn't handle getting ripped off as gracefully as others, especially on the Internet. Do right and that would never have been an issue. No one wants to have this happen to them then you make it worse with "ill try" and "if I can get to the post office" etc and so on. We want to hear "its complete" and "I sent it" or "it has been delivered" things like that. Man up already.
 
Nocturnal Knives is definitely looking worse and worse with every rant and pile of excuses. Mad because some guy made a rude post on an unrelated social media picture? Get real. Maybe everyone doesn't handle getting ripped off as gracefully as others, especially on the Internet. Do right and that would never have been an issue. No one wants to have this happen to them then you make it worse with "ill try" and "if I can get to the post office" etc and so on. We want to hear "its complete" and "I sent it" or "it has been delivered" things like that. Man up already.

Exactly^. Also, you don't get credit for finally doing the right thing that you should have done in the first place. They are basically saying "okay guys, lay off. It has taken a lot of work for us to not be scamming scum. Pat us on the back for no longer robbing people". Well clappity clap clap. :rolleyes:
 
Gene this is simple my Name is John Tedder and I have emailed you so many times it isn't even funny. I have no problem putting my name out here since you can't just hit my profile link and get my email I will give it to you. It is jtedder1967@yahoo.com. You have been promising me since October that my knife would be ready and each time it is something different. Very simple here I have several knives out with custom makers and you were the first that required a full payment and then nothing. I am pissed and have a right to be and am sick of the excuses of whatever. You can't even hit my profile and send me an email that is just down right wrong. I am SSN690 and my name is John Tedder and my email address is jtedder1967@yahoo.com and my order was placed March 15, 2015. So what excuses are you going to give me? Vendor issue? I have no problem with my full name here so lets get this fixed one way or another.
 
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