Out of all of these satisfied customers I would think at least one or two would have chimed in on this thread by now. But I haven't seen anyone saying "I understand, it was worth the wait, I wish Gene the best, hope to do business again....." Literally anyone can post here....there are no barriers. Maybe nobody is willing to put their neck out there in his defense. But more likely is that this whole screw up has done irreparable damage to Gene's business and reputation, and sadly there are none of those people left.
-
All For Sale threads must have a pic showing the knife being sold with written date listed & your username! - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Bad Nocturnal Knives Order
- Thread starter Heineken
- Start date
Out of all of these satisfied customers I would think at least one or two would have chimed in on this thread by now. But I haven't seen anyone saying "I understand, it was worth the wait, I wish Gene the best, hope to do business again....." Literally anyone can post here....there are no barriers. Maybe nobody is willing to put their neck out there in his defense. But more likely is that this whole screw up has done irreparable damage to Gene's business and reputation, and sadly there are none of those people left.
Most satisfied customers probably don't know this thread exists... I don't usually go googling companies I've received products from after the fact. It's most likely prospective buyers and unhappy customers or people who haven't heard from him in months. That's what lead me here- lack of communication. Been waiting since September of 14 for a folders but went about 2-3 months without getting a response.
Yes, that's me, we talked on USN before I started emailing you directly. So what's the status of the balance of my refund? My order #0548.
This is our email exchange from last Oct. Ring a bell now?
2/22/16
To: Max
bump@nocturnalknives.com
Maxim,
We're trying to sort through everything we have going on right now. I know that's not your problem, but we're going as fast as we can. I owe you $100 correct?
Thank you,
Gene
On Thu, Feb 11, 2016 at 11:31 AM, Max wrote:
Another month passed. Not exactly "asap" is it...
Date: Wed, 13 Jan 2016 02:02:06 -0500
Subject: Re: Invoice #0548
From: bump@nocturnalknives.com
To: me
Maxim,
I'll get it out asap. I apologize for the delay. We've been changing our email and payment system to make sure this kind of thing doesn't happen again.
Thank you,
Gene
On Mon, Jan 4, 2016 at 4:02 PM, Maxim wrote:
Another 2 months passed, when should I be expecting the remainder of the refund?
Date: Wed, 18 Nov 2015 00:27:59 -0500
Subject: Re: Invoice #0548
From: bump@nocturnalknives.com
To: me
I'm not ignoring you Max. I had to take some personal time since Oct. 18th. We unexpectedly adopted a newborn baby girl and all my time has been taken by that process since then.
I'm back at work now so I'll get your $100 transferred over very soon.
Gene
On Wed, Nov 11, 2015 at 9:25 AM, Maxim wrote:
No even a response from you, how predictable.
From: me
To: bump@nocturnalknives.com
Subject: RE: Invoice #0548
Date: Tue, 3 Nov 2015 15:12:59 -0500
Hey Gene, once again you "this week", it's been 2 weeks now.
Max
Date: Mon, 19 Oct 2015 20:48:46 -0400
Subject: Re: Invoice #0548
From: bump@nocturnalknives.com
To: me
Max,
No I didn't forget. I'll get it over this week. I apologize for the wait. We are adopting a baby and the time has finally come. The last few days have taken up a good bit of time dealing with paperwork, etc.
I will get you taken care of this week.
Thanks again,
Gene
On Mon, Oct 19, 2015 at 4:38 PM, Maxim wrote:
Hey Gene, thanks for that partial refund. You mentioned that you will refund the rest within 48hrs, it's been 5 days now, hopefully you didn't forget about it.
Thanks,
Max
I definitely google companies whose products I've already purchased from time to time...usually just because I forget their website's URL. Coincidentally, this thread now shows up on page 1 of a Google search for 'nocturnal knives'. This thread has also been on the first page of GBU for several months and has had over 22,000 views so far.
Hey Gene, not sure what address you'll be sending the check to since I moved in the past year and I'm not sure you have my current address anymore. It'd be nice to get an email from you so I can send my address to you. Just want to make sure the check doesn't get "lost".
Oh Gene, why does it have to be so damn difficult?
Max (liquid_edge on IG, Tymah123 on USN)
Guys like this will NEVER get it Cray. They stay on the same path till they hit a tree.
He is STILL feeling he is doing the right thing. Forget the walls of text to Mike, which are a joke, where are the responses to the guys waiting? And waiting....and waiting.
Joe
He is STILL feeling he is doing the right thing. Forget the walls of text to Mike, which are a joke, where are the responses to the guys waiting? And waiting....and waiting.
Joe
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
I'll be emailing you to update that info today.
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
As for the rest of the comments, I've already put out there what we're doing. We have had a few more people ask us for a refund since this thread came up, we have those people to refund (which will be done in the next 7days). The rest of my customers understand that things happen and are waiting for their knives.
We do get it and that's why we won't ever be taking a deposit again. We have already changed quite a bit of the way we do things because of this situation.
The bottom line is that people have waited and our communication has sucked, but we're trying to make sure it never happens again. i don't believe we're the victim here. This run should have taken 4months. When it ran over that we should have done things differently. But, I can't change the past. I can only change what we do I the future.
As for Max, I knew Mike would take my comments that way when I posted them. I'm not saying it was right for him to wait for $100. It isn't right for anyone to wait for anything.
The simple fact is that we screwed up, we're trying to get back on track, and we'll make sure everyone is good.
Also, obviously quite a few of our current customers know about this thread because I get emails about it everyday. One reason no one posts here is because we've never had a presence here, not many of our customers come from BF. Of the 15,497 people that visited the "available now" section of our store in the past five days, 97% of them were referred to our home page from google searching "nocturnal knives."
I'm not here to argue with anyone, but we are not scammers. We have always taken care of our customers and we'll make sure that every one gets what they want (refund, or knife) and we will compensate everyone's time. I still don't think it's right for people to wait that long for a knife just to get a refund. I think they deserve something too and we'll make that happen.
When it all said and done we'll prove, as we have been, that what I say is true. We can't change the time people have waited and there have been bumps in the road getting everything sorted out, but we're getting it done. You guys act like if the knives never happened we would have just kept everyone's money. There is no basis for that assumption. We have never and will never operate that way. We just want to make a product and sell it, we let that get a little nuts this time around, but we're not trying to keep anyone's money that didn't get, or doesn't want a product.
Mike, I don't care how you make knives. Im sure they're great.
We do get it and that's why we won't ever be taking a deposit again. We have already changed quite a bit of the way we do things because of this situation.
The bottom line is that people have waited and our communication has sucked, but we're trying to make sure it never happens again. i don't believe we're the victim here. This run should have taken 4months. When it ran over that we should have done things differently. But, I can't change the past. I can only change what we do I the future.
As for Max, I knew Mike would take my comments that way when I posted them. I'm not saying it was right for him to wait for $100. It isn't right for anyone to wait for anything.
The simple fact is that we screwed up, we're trying to get back on track, and we'll make sure everyone is good.
Also, obviously quite a few of our current customers know about this thread because I get emails about it everyday. One reason no one posts here is because we've never had a presence here, not many of our customers come from BF. Of the 15,497 people that visited the "available now" section of our store in the past five days, 97% of them were referred to our home page from google searching "nocturnal knives."
I'm not here to argue with anyone, but we are not scammers. We have always taken care of our customers and we'll make sure that every one gets what they want (refund, or knife) and we will compensate everyone's time. I still don't think it's right for people to wait that long for a knife just to get a refund. I think they deserve something too and we'll make that happen.
When it all said and done we'll prove, as we have been, that what I say is true. We can't change the time people have waited and there have been bumps in the road getting everything sorted out, but we're getting it done. You guys act like if the knives never happened we would have just kept everyone's money. There is no basis for that assumption. We have never and will never operate that way. We just want to make a product and sell it, we let that get a little nuts this time around, but we're not trying to keep anyone's money that didn't get, or doesn't want a product.
Mike, I don't care how you make knives. Im sure they're great.
Last edited:
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
What do you mean? The email was sent as I was replying to everything else? And, once he responds it will go out immediately.
Do what you keep saying, the simple fact is that you say one thing and do the opposite, thats called lying.
You respond to this because it is hurting your reputation and business, get real. How come it took years to get people refunds until they started blasting you on Instagram and on here????? You cared so much you couldn't respond to them?
It amazes me that you are so delusional you can't understand. No one cares about your knives are you as long as you make your customers whole. We keep reading you are going to make your customers whole, but somehow after more than a year customers still are not whole.
Your logic about not paying him his full refund is retarded. You owed money, you didn't pay, zero excuses. All you do is talk around the subject and then try to distract.
And that is the problem. Instead of telling us all you will do it, why not just do it. Then, once it is all done, if you feel the need to let us know you have taken care of everyone, come back and let us know. Stop posting in this thread and do what you said you are doing. How many checks could you have write or paypals could you have refunded or emails to customers could you have returned rather than post silly walls of text. Jeeeez.
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
Distract from what? The fact that we didn't do things right the first time? Yes, we've been over that. We are trying to make that right. Also, I am not saying one thing, then doing another. Also, no one got a refund because of this thread or any other post. The majority of the refunds were all requested withing the same time frame and that started with the necker run. We made our own reputation bad by not getting those out as fast as we thought. That had nothing to do with this thread or anything else.
You can believe what you want, and you can post what you like. It makes no difference in anything. I have said refunds are going out and they have. I have said knives are shipping and they have.
In the last year we have definitely communicated some bad information (ie. "should be done ____," "it'll go out next week," etc.) but it was not intentional. We were going by information we had, and our confidence in our own ability. We were wrong quite a few times.
Mike, you obviously think anyone reading this is an idiot and can't think for themselves. So, I'll spell it out again since you might think my comments above are so distracting:
People have waited long past when WE said they would get knives or a refund. We made a lot of mistakes in the past year that we can't get back. We also made promises that didn't happen. We are fixing anything that is broken. I apologize to anyone that has waited longer than we said they would, that is not what we wanted. It doesn't matter what issues we had, it's our responsibility to our customers to make sure they're taken care of. We are however, making it right. Is it perfect yet, no it's not. But, we'll get there soon.
Mike you are right, I didn't pay Max. No excuses. He's paid now.
Mike I respond to this because if there is someone I missed (like John) then maybe I can get them here. I'm not perfect, I make mistakes (obviously) but if I can use this forum to make sure I've got everyone covered then that's what I'll do. This forum shines a light on our mistakes, that makes it easier for us to fix what's broken. You can hope and wish that I have some malevolent agenda here all you want. This thread isn't hurting our business. Again, you can believe what you want. It wouldn't matter if I responded here or not. Once we have everyone taken care of and knives shipped this thread will still be here, and I'll still be posting here.
You sure do speak for A LOT of people. People do care about our knives. That's why the majority of our customers want to wait to get their knives. That's why we have over 15,000 individual people per week visit the only section of our web store you can buy a knife from when they're available immediately. Also, when people respond to your comments with something you don't want to hear it's not a distraction, its a response.
I know what you would like me to do Mike. You would like me to give every customer we have a refund whether they want their knife or not, then close our doors. Sorry Mike, that's not going to happen. Those that want their knives will get them, and those that want refunds have received them or will get them in the next week. And, we will keep moving forward from there.
You can keep bashing me on this forum if you like. I won't be the first knife maker that has an 80 page thread on bladeforum bashing them. Most of those guys moved on to great careers in the knife industry. If they made a mistake they fixed it and moved on. And, that's exactly what we'll do. We made mistakes, we'll fix them and move on.
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
Craytab/Brancron
If Max doesn't object I can post his tracking number here if you like. The last refunds that went out all received a tracking number via certified mail and received them just fine. I'm sorry that I'm not compelled to post that data here for you as long as the customer has it.
If Max doesn't object I can post his tracking number here if you like. The last refunds that went out all received a tracking number via certified mail and received them just fine. I'm sorry that I'm not compelled to post that data here for you as long as the customer has it.
Gene,
The fact that you have time to track the supposed 15k people that go to your site yet can't find time to issue a refund says all anyone needs to know about you.
The fact that you that you think getting bashed on bladeforums the worlds largest knife forum for your admitted fraud is ok because a couple other makers that are not doing well after they got exposed is fine says a lot about you.
You are not fooling anybody with your bladeforums doesn't matter. What happened to your ability to PayPal buddy??? How's that getting credit going for your outsourcing work?
The fact that you have time to track the supposed 15k people that go to your site yet can't find time to issue a refund says all anyone needs to know about you.
The fact that you that you think getting bashed on bladeforums the worlds largest knife forum for your admitted fraud is ok because a couple other makers that are not doing well after they got exposed is fine says a lot about you.
You are not fooling anybody with your bladeforums doesn't matter. What happened to your ability to PayPal buddy??? How's that getting credit going for your outsourcing work?
You don't get it. We don't care about tracking numbers. Those are meaningless just like saying "it will go out this week" (and surprise, it doesn't). Your word is no good here, only word of those you continue to screw matters at all. Remember, we can all see that you are not truthful in what you say, we can all see you not following through with the most basic of things. With that in mind, stop posting and get refunding.
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
Yes, it's pretty easy. I log onto my administrator dashboard and it tells me in big numbers at the top of the page how many people visited what pages and where they came from. It takes zero time, but nice try.
NocturnalKnives
BANNED
- Joined
- Oct 10, 2012
- Messages
- 61
Yes, your logic is sound. You can see that what I say isn't true although people ARE receiving refunds via certified mail. Makes sense.