not happy with this transaction

rayban said:
It's not my intention to "help matters" ....and you consider me trolling because I choose not to pile-on as you do?
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I consider you a troll because of what you say and how you say it. You claim not to have a dog in this "fight"....I think you clearly do. I do not pile on, i voice my opinion in a forum thread in a constructive manner. Unlike You. At any rate The knifemaker has had plenty of chances to respond and has shown us that potential customers do not matter to him in the least.
 
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Parker said:
It's quite irrelevant as to what you think is a big deal.

Considering, as has been pointed out, you appear to have joined BFC solely to sell knives, you're now doing a fine job of cranking off the very folks who would support you in your knifemaking endeavors.

You, not Mr Brooks, screwed up.

Two weeks IS a big deal. Two weeks without communication from a guy who has my knife and my money is a big deal. Let's say that to some of us here, and that may look like ALL of us except Dawkind in this little conversation, you disappearing (and yes, lack of communication for two weeks will look like that) with our money and our knife looks highly suspicious.

Had you simply taken it upon yourself to inform Mr Brooks of your impending issues, which would have taken perhaps two minutes, he'd be a happy customer.

Whatever he paid for shipping is not an issue at all - you agreed to it, so you don't get to complain about it.

What is an issue is that you kept him waiting for a while, after payment, etc without letting him know where you were in the process.

Perhaps it is the age of the internet which has stripped away patience, but it has also stripped away trust. Since it's very easy for someone to run a con or scam, you as the seller have the onus of trust and a good transaction on your back. It's not the responsibility of the guy who has paid you to track you down.

Your tone here should be concilatory, but instead you are telling him, the guy who was kind enough to buy your handmade knife, out of the literally thousands of knives available, that you value his business so little that it does not matter if he buys your knife or not.

Thank you for making this so simple for the rest of us.
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hello parker

i think you conveyed how i feel about this matter very well

lee brooks
 
rayban said:
Lee, while I have no dog in this fight, but as one outside looking in, I must say, you are ONE WHINING BITCH!!!!!
You have the knife, now show us a picture, write a review, and let's move on already!!!
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Watch your language: don't get personal.

Karda said:
As, another outsider looking in, i hardly see how your smart remarks and trolling here is helping matters.
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Don't feed the trolls.

rayban said:
It's not my intention to "help matters" ....and you consider me trolling because I choose not to pile-on as you do?
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If it's not your intention to help, then butt out. This is FEEDBACK and the topic is why a customer is unhappy over a business deal, not your pop-psych evaluation of his personality.
 
If it's not your intention to help, then butt out. This is FEEDBACK and the topic is why a customer is unhappy over a business deal, not your pop-psych evaluation of his personality.[/QUOTE]

So let me get this straight, if one does not intend to join the others in destroying this guys reputation, then his posts aren't welcomed here.....right?

FEEDBACK my ass....what this is, is a lynch mob....
 
rayban said:
So let me get this straight, if one does not intend to join the others in destroying this guys reputation, then his posts aren't welcomed here.....right?

FEEDBACK my ass....what this is, is a lynch mob....
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no, its not a lynch mob.

if you think the wait time and lack of communication are acceptable, then you may say so.

if you think the op is overreacting, you may say so.

if you are going to make useless posts and call the op names, then you are not participating in the feedback or the thread topic.
 
Listen up, rayban.

Any comment you make about the transaction, OR about either party's comments on the transaction, is legitimate.
Any comment you make about either party's personality is not.

Is that clear?

rayban said:
If it's not your intention to help, then butt out. This is FEEDBACK and the topic is why a customer is unhappy over a business deal, not your pop-psych evaluation of his personality.
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So let me get this straight, if one does not intend to join the others in destroying this guys reputation, then his posts aren't welcomed here.....right?

FEEDBACK my ass....what this is, is a lynch mob....
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If you have a problem with the way I moderate this discussion, take it to Service & Support.
I strongly suggest you read the FAQ about Sassin' the Mods before accusing me of leading a lynch mob.
 
MORIMOTOM said:
no, its not a lynch mob.

if you think the wait time and lack of communication are acceptable, then you may say so.

if you think the op is overreacting, you may say so.

if you are going to make useless posts and call the op names, then you are not participating in the feedback or the thread topic.
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Nicely spoken. :)
 
Esav

im sorry if my starting this thread has caused a pissing match that is not what i wanted i just wanted ppl to hear my side of what happened in this matter

lee brooks
 
Mr. Brooks, none of this has to do with your thread, which was legitimate. I'm glad the interruption took place after the situation became clear and both sides got a chance to present their cases. Sometimes people overinterpret what they feel needs saying, not surprisingly often after the thread is really over anyway. :)
 
mstephen said:
You have your knife and had to wait 15 days for it ,to me thats not a big deal.
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As a, previous to this thread, potential customer 15 days is a very big deal to me as is the message received by showing the inability to respect a customer.
 
I see several people asked about insuring a knife for more than it sold for. I insure all knives that I believe need to be insured for at least $210.00 even if they sold for $110.00. The reason is I want a signature for delivery rather than just a scan and only items insured for OVER $200. require a signature.

In addition, if I have to go out and buy stone to replace that on a missing or stolen knife I could easily need to pay many times the amount I paid for the stone I already had in my inventory.

I think the same may hold true for rare woods or even mammoth ivory now that Ebay has made it difficut to find and buy fossil ivory.
 
Two weeks is not a big deal.I am not going to email everyone ,every day and keep them updated on there knife,i dont have the time.Ive been on other maker lists for over a year with no communication and i didnt run to a forum to complain.As i stated,ill be happy to refund your money,but somehow i think youd rather complain.As for the others on the band wagon who are upset about me taking two weeks to send a knife out,thats fine that im on your ignore list.I dont want to deal with your attitude anyway.Mr.brooks,i hope you enjoy the knife(i dont think you will)and if you change your mind about the refund let me know.
 
mstephen said:
Two weeks is not a big deal.I am not going to email everyone ,every day and keep them updated on there knife,i dont have the time.Ive been on other maker lists for over a year with no communication and i didnt run to a forum to complain.As i stated,ill be happy to refund your money,but somehow i think youd rather complain.As for the others on the band wagon who are upset about me taking two weeks to send a knife out,thats fine that im on your ignore list.I dont want to deal with your attitude anyway.Mr.brooks,i hope you enjoy the knife(i dont think you will)and if you change your mind about the refund let me know.
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no one has said you have to email everyone every day. :rolleyes:

one email indicating a delay in shipping would likely have gone a long way. in the grand scheme of things, two weeks is not a long time. but combined with a total failure to communicate after he had paid in good faith and your disregard for his complaints does not garner you much sympathy.

and it seems you had time to start sale threads here after he purchased your product, so you were obviously on line and either ignored his emails or didn't bother to check.
 
mstephen said:
Ive been on other maker lists for over a year with no communication and i didnt run to a forum to complain....As for the others on the band wagon who are upset about me taking two weeks to send a knife out,thats fine that im on your ignore list.I dont want to deal with your attitude anyway.Mr.brooks,i hope you enjoy the knife(i dont think you will)and if you change your mind about the refund let me know.
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There is a large difference between waiting a year on a wait list (where one expects to wait without making payment for a knife that has yet to be made) and making payment and then having to wait almost 3 weeks with no comms for a knife that was put up specifically for sale.

From what I gather, knifemaking is very much a service industry and a maker who doesn't show his customers some basic considerations will almost never be as successful as he otherwise could be. It is not unreasonable for a paying customer to expect to receive his knife faster than almost 3 weeks from the time payment is received. It is definitely not unreasonable to at least expect communication in that time frame. What is, imo, unreasonable and incomprehensible is your attitude both towards your customers and potential future customers.
 
mstephen said:
Two weeks is not a big deal.I am not going to email everyone ,every day and keep them updated on there knife,i dont have the time.Ive been on other maker lists for over a year with no communication and i didnt run to a forum to complain.As i stated,ill be happy to refund your money,but somehow i think youd rather complain.As for the others on the band wagon who are upset about me taking two weeks to send a knife out,thats fine that im on your ignore list.I dont want to deal with your attitude anyway.Mr.brooks,i hope you enjoy the knife(i dont think you will)and if you change your mind about the refund let me know.
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You really don't understand. You actually think that your lack of communication is an acceptable way to do business.
 
All my customers so far have been quite happy and ive had no complaints aside from mr. brooks.The year wait was with a deposit and if its so diresrespectful how i treat my customers why arent they complaining to me.All the emails i get are positive.Check the stats on this forums,weird,all positive.So your all complaining about how disrespectful i am to customers but all but this one guy are happy.Your just sheep to me.
 
mstephen said:
All my customers so far have been quite happy and ive had no complaints aside from mr. brooks.The year wait was with a deposit and if its so diresrespectful how i treat my customers why arent they complaining to me.All the emails i get are positive.Check the stats on this forums,weird,all positive.So your all complaining about how disrespectful i am to customers but all but this one guy are happy.Your just sheep to me.
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maybe. but i would guess this thread is also full of influential forum members who would never buy one of your knives after you post like this.

you may not know this, but many bfc members read the gbu. this thread isn't going anywhere, and you aren't making any friends within it.


word of mouth, or in this case type, is a very effective form of advertising. good and bad.
 
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