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- May 9, 2000
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- 29,205
mstephen, thanks for all your responses. They have been very educational.
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not happy with this transaction
- Thread starter brooksknives
- Start date
Let's just give the maker the benefit of the doubt. He made a mistake and shipped late.
For the maker though an apology goes a long way as well.
a simple sorry would have ended this whole fiasco.
communication and customer service are just as important as the knife.
take care
aj
For the maker though an apology goes a long way as well.
a simple sorry would have ended this whole fiasco.
communication and customer service are just as important as the knife.
take care
aj
Yes, thanks...educational indeed.
wolfmann601
Gone, but not forgotton. RIP Ira.
- Joined
- Mar 12, 2001
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- 7,385
Thanks, I just was looking for clarity on the main issue. My post was not criticism, I am a staunch believer in communication during deals. I just was not certain what the issues were but I am now.........................very clear.
I do not need my Knife maker/seller to cowtow to my every need. I require he/she be polite, act like a professional business person and maintain very open and active lines of communication.
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Like the whining after the knife was received, right?
It's quite clear that both mstephen and his friend, rayban, like to cast dispersions. As such, I won't be dealing with either one in the future. Frankly, I'm not basing my claim on what anyone else here says. I read the complaint. I read the replies. True, three weeks is not all that long if a maker keeps in touch and lets a customer know a knife is coming, but...
- When a maker ignores numerous emails inquiring about status after full payment, that's a different story.
- When a maker (or his wife) messes up the customs declaration, that's a different story.
- When a maker disrespect a legitimate, paying customer on a public forum because the customer has the nerve to complain, that's a different story.
- When a maker doesn't offer the least of apologies and instead unabashedly insists he's done nothing wrong, that's a different story.
- Joined
- Jul 1, 2006
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- 2,901
mstephen I'm sure this will fall on deaf ears but I'll say it anyway. If you read back in this thread I think you will see the underlying theme is that it is all about good communication. It would have taken no time or effort on your behalf to type one line in an email and say that you will be mailing out on whatever date.
I can't speak for everyone but I have no expectations of anyone holding my hand through a knife deal. We're all adults here. I'm sure your knives are quality and your prices are probably reasonable but (to me) there are more components to being a good seller than just having good products.
I am offering a response to this in a constructive way. Take from it what you will.
if a 'smith tells me how long things are gonna take not a problem, i am easy to work with in that regard.
if i pay and then weeks go by with no info/communication, i (and other folks too) get antsy after all this is the 'net with all the bad things that go with it. if someone forks out money and is inquisitive as to when things will ship, well, imho thats just something to be expected, a part of doing 'biz, and ya gotta repond to these folks.
communication is the key to how things go.
its also imho poor form to insult members of this forum, especially if ya are a 'smith expecting to sell these folks knives, no one wants to listen to that stuff, a simple explanation is all thats required.
if i pay and then weeks go by with no info/communication, i (and other folks too) get antsy after all this is the 'net with all the bad things that go with it. if someone forks out money and is inquisitive as to when things will ship, well, imho thats just something to be expected, a part of doing 'biz, and ya gotta repond to these folks.
communication is the key to how things go.
its also imho poor form to insult members of this forum, especially if ya are a 'smith expecting to sell these folks knives, no one wants to listen to that stuff, a simple explanation is all thats required.
When a maker sells a knife they are selling more than just a material object, they are selling a service as well. That service includes getting the knife into the hands of the buyer in a timely manner and addressing any concerns/issues that buyer may have with the knife when it arrives. Such service cannot happen with poor or non-existent communication.
I don't think I've ever seen a maker write a more offensive statement to current and potential customers. :thumbdn:
- Joined
- Mar 3, 2007
- Messages
- 47
Wow! I have never seen a maker cut their own throat faster than this. Comminucation is so important with internet deals and all it would have took was one simple email stating a possible delay in shipping. At least I know of one maker I will never do business with.
- Joined
- Oct 3, 2004
- Messages
- 4,553
I believe this makes the top two list of boneheaded things that I've seen a maker say to a significantly sized group of potential customers. You don't need to be a nice or tolerant guy, not even a timely one, but I foresee a rocky future if you don't communicate a little better than this.
I'm not going to pile on but rather comment that mstephen does not mince his words and states what he thinks.....whether it is well received or not, it is what it is. I, personally, would rather hear this than a bunch of meaningless fluff and verbal blow-jobs in an attempt to placate the masses.
I have always been one to abide by the adage that, "Good things come to those who wait", and even though this has stirred quite the controversy I'm sure it has eliminated quite a few 'tire kickers'.
Again, I had no problems, got what I feel is a tremendous piece of work for the $$$'s and am going to get another knife from him when my finances allow.
I have always been one to abide by the adage that, "Good things come to those who wait", and even though this has stirred quite the controversy I'm sure it has eliminated quite a few 'tire kickers'.
Again, I had no problems, got what I feel is a tremendous piece of work for the $$$'s and am going to get another knife from him when my finances allow.
Wow, I cant remember seeing a maker loose so much business in just 5 words.
Every thing before this from you mstephen could have been written off, as someone who while possibly a good craftsman is a poor businessman, and a little rough around the edges. This however is nothing more or less then disrespectful and rude to every member of this board.
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I have always been one to abide by the adage that, "Good things come to those who wait", and even though this has stirred quite the controversy I'm sure it has eliminated quite a few 'tire kickers'.
I'm sure it has eliminated a lot more than tire kickers.
You are enabling the behavior if by buy his knives, Dudley.
From where I sit, this up-and-coming maker did a bigger hatchet job to his own reputation than any enemy could have.
His fifteen minutes does not leave a positive legacy.
Hope to see him and his work at Blade next year. I'll be looking for you, mstephen.
Best Regards,
STeven Garsson
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This is pretty funny,you guys act like i owe you all an apology because you buy knives from other makers.I look through the ugly section and see guys having money stolen from them and your pissing and moaning about my communication skills.Its just stupid.Im done here,enjoy your sewing circle ladies.
Small community, M....
Enjoy your self-immolation. Knife collectors are like elephants....memories last for decades....Communication is KEY, and what you fail to seem to understand is that there are literally thousands of knifemakers in the world that practice excellent communication skills.
You FAIL.
Best Regards,
STeven Garsson