I would definately talk to PayPal first ... and even then call ZT and have a conversation with them about what they would do with the knife or if they would help with a claim before sending it to ZT ... as someone stated PayPal usually requires a return to refund (which is my understanding also)
and if ZT destroys the knife you may not have that option ... just do your homework with both PayPal first and then if they recommend involving ZT go from there ... but it sounds like you already have emails from ZT stating if was a fake.
And since PayPal is the entity assisting in getting your refund I'd follow their instructions. Hopefully you'll be made whole soon.
and just maybe the Seller can admit if he made a bad choice and do the right thing ... and maybe save his reputation a bit or if he wants to go down this road and end up shunned and or banned.
and if ZT destroys the knife you may not have that option ... just do your homework with both PayPal first and then if they recommend involving ZT go from there ... but it sounds like you already have emails from ZT stating if was a fake.
And since PayPal is the entity assisting in getting your refund I'd follow their instructions. Hopefully you'll be made whole soon.
and just maybe the Seller can admit if he made a bad choice and do the right thing ... and maybe save his reputation a bit or if he wants to go down this road and end up shunned and or banned.