Bad Survive! Deserves A Permanent Post In The Hall Of Shame

They make good knives, but they have never understood exceeding customers' expectations i.e. under promising and over delivering, is the solution to their problem. Start today!​

​

According to the Better Business Bureau.​

BBB Rating F

Customer Review Rating​

1.8/5stars
Average of 5 Customer Review

CURRENT ALERTS FOR THIS BUSINESS​

Pattern of Complaint:
On July 18, 2018, BBB recognized a pattern of complaints from consumers regarding delivery schedule. Consumers allege they order and pay for products from Survive! Knives’ online store, and after several years they have not received their products. On July 18, 2018, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
5 Customer Reviews
anon.svg

  • Review from Rob F​


    1 star
    04/18/2023
    Survive knives is a complete joke and waste of time/money. Ordered a knife in October 2022. Its now April 2023. No reply email from them. Even after emailing multiple times and even messaging them from my account on survive. They will gladly take your money and give you know response. Then move from *****. The primary reason I bought because living in *****.

  • anon.svg

    Review from patrick p​


    1 star
    03/29/2023
    Ordered a knife 10/31/22 and never received it as of 3/29/23. I have gotten 2 emails of delay blather and how they cannot answer emails and phone system is down. Really? Delay should be the first name of the knife company. Fraud should be the last name of the company. DO NOT ORDER A KNIFE FROM SURVIVE.

  • anon.svg

    Review from Brad S​


    1 star
    08/06/2021
    These guys are terrible business operators. I ordered a knife a year ago that said it was available to ship with in 60 days... It's still not here and they are not responding to emails. If they can't provide a product nor customer service they should be shut down.

  • anon.svg

    Review from Mattias G​


    1 star
    07/06/2021
    Been waiting for 4 years now... Constantly lies from the company. My knives are always "3 weeks away" and been so for 2 years... Now, they doesn't even reply on my emails...

  • anon.svg

    Review from Aaron R​


    5 stars
    05/07/2021
    I ordered a GSO 12, knowing that their delivery time frame was 90 days according to their sit at the time of order. At 87 days I contacted them through their website to ask about the timeliness of the order and didn’t receive a reply. At 91 days I contacted them, and the owner answered. When I explained my needs, he was more than accommodating, altered my ordered and informed me it would be shipped out before I left home for a deployment. 93 days I hadn’t received a shipment notification, so I called again. The company sent my knife out that day on a two day express shipment. 95 days: I received my knife, and it’s exceptional. I understand the company has gone through some issues, but they seem way more dialed in now. Call them. Don’t email. Call, and actually talk to them. They’re a small business, and are doing what they can to make all their past and future customers happy. When I spoke to Guy, he seemed like he is genuinely trying to do right. I will be ordering from them again, because after the customer service I received, and the product I received, I want to support them.

Customer Review Rating​


1.8/5stars
Average of 5 Customer Reviews

Contact Information​

PO Box 777
Kellogg, ID 83837-0777
Visit Website
(208) 783-0899

BBB Rating & Accreditation​

F BBB rating
THIS BUSINESS IS NOT BBB ACCREDITED
Search for Accredited
Businesses in this category
Years in Business: 8
Customer Reviews are not used in the calculation of BBB Rating
Reasons for BBB Rating

Location of This BusinessPO Box 777, Kellogg, ID 83837-0777
BBB File Opened:3/13/2017
Years in Business:8
Business Started:11/10/2014
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Survive! LLC
Business Management
  • Mr. Guy Seiferd, Owner
Contact Information
Principal
  • Mr. Guy Seiferd, Owner
Customer Contact
  • Mr. Guy Seiferd, Owner
 
Citori said:
They took 2 loans from the PPP for a total of ~$18k, under the cover of retaining 5 jobs and 3 jobs respectively.

GuyPPP.png
Click to expand...
Interesting. I'd assumed more money. I'd did not assume it was covering 8 positions....thanks for finding this.
 
JunkieKnife said:

They make good knives, but they have never understood exceeding customers' expectations i.e. under promising and over delivering, is the solution to their problem. Start today!​

​

According to the Better Business Bureau.​

BBB Rating F

Customer Review Rating​

1.8/5stars
Average of 5 Customer Review

CURRENT ALERTS FOR THIS BUSINESS​

Pattern of Complaint:
On July 18, 2018, BBB recognized a pattern of complaints from consumers regarding delivery schedule. Consumers allege they order and pay for products from Survive! Knives’ online store, and after several years they have not received their products. On July 18, 2018, BBB notified the company of the complaint pattern. To date, the company has not responded to BBB's request to address the pattern.
5 Customer Reviews
anon.svg

  • Review from Rob F​


    1 star
    04/18/2023
    Survive knives is a complete joke and waste of time/money. Ordered a knife in October 2022. Its now April 2023. No reply email from them. Even after emailing multiple times and even messaging them from my account on survive. They will gladly take your money and give you know response. Then move from *****. The primary reason I bought because living in *****.

  • anon.svg

    Review from patrick p​


    1 star
    03/29/2023
    Ordered a knife 10/31/22 and never received it as of 3/29/23. I have gotten 2 emails of delay blather and how they cannot answer emails and phone system is down. Really? Delay should be the first name of the knife company. Fraud should be the last name of the company. DO NOT ORDER A KNIFE FROM SURVIVE.

  • anon.svg

    Review from Brad S​


    1 star
    08/06/2021
    These guys are terrible business operators. I ordered a knife a year ago that said it was available to ship with in 60 days... It's still not here and they are not responding to emails. If they can't provide a product nor customer service they should be shut down.

  • anon.svg

    Review from Mattias G​


    1 star
    07/06/2021
    Been waiting for 4 years now... Constantly lies from the company. My knives are always "3 weeks away" and been so for 2 years... Now, they doesn't even reply on my emails...

  • anon.svg

    Review from Aaron R​


    5 stars
    05/07/2021
    I ordered a GSO 12, knowing that their delivery time frame was 90 days according to their sit at the time of order. At 87 days I contacted them through their website to ask about the timeliness of the order and didn’t receive a reply. At 91 days I contacted them, and the owner answered. When I explained my needs, he was more than accommodating, altered my ordered and informed me it would be shipped out before I left home for a deployment. 93 days I hadn’t received a shipment notification, so I called again. The company sent my knife out that day on a two day express shipment. 95 days: I received my knife, and it’s exceptional. I understand the company has gone through some issues, but they seem way more dialed in now. Call them. Don’t email. Call, and actually talk to them. They’re a small business, and are doing what they can to make all their past and future customers happy. When I spoke to Guy, he seemed like he is genuinely trying to do right. I will be ordering from them again, because after the customer service I received, and the product I received, I want to support them.

Customer Review Rating​


1.8/5stars
Average of 5 Customer Reviews

Contact Information​

PO Box 777
Kellogg, ID 83837-0777
Visit Website
(208) 783-0899

BBB Rating & Accreditation​

F BBB rating
THIS BUSINESS IS NOT BBB ACCREDITED
Search for Accredited
Businesses in this category
Years in Business: 8
Customer Reviews are not used in the calculation of BBB Rating
Reasons for BBB Rating

Location of This BusinessPO Box 777, Kellogg, ID 83837-0777
BBB File Opened:3/13/2017
Years in Business:8
Business Started:11/10/2014
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:Limited Liability Company (LLC)
Alternate Business Name
  • Survive! LLC
Business Management
  • Mr. Guy Seiferd, Owner
Contact Information
Principal
  • Mr. Guy Seiferd, Owner
Customer Contact
  • Mr. Guy Seiferd, Owner
Click to expand...
Glad you joined BF, MegaShill!

Gold and Platinum members earn a modicum of instant respect. Freeloaders, not so much.
 
Pomock said:
Gold and Platinum members earn buy a modicum of instant respect. Freeloaders, not so much

Fixed it for you
Click to expand...
That doesn't carry the weight you might think, coming from a free member who joined in March of 2023. From whom 17 of his 18 total posts are in this very thread.

Just sayin. 😉
 
bonky said:
That doesn't carry the weight you might think, coming from a free member who joined in March of 2023. From whom 17 of his 18 total posts are in this very thread.

Just sayin. 😉
Click to expand...

“Modicum” doesn’t imply the weight you think it does.

I said it. 😵‍💫
 
Yeah, just sayin... Besides, I'd prefer a plethora of respect, as a modicum is just a small bit of it. Survive aint getting any from me.
 
bonky said:
I'm not a specialist in gravitational mass... What weighs less than a "modicum"? 😜
Click to expand...
The soul of a non-paying user of BF. My calculations are verified, published and frequently cited in prestigious journals. Those who sign up for BF and immediately shill for crooks are easily identified as what they are.

Longtime freeloaders are obviously accepted (condoned?) by the site administrators. I believe this site is well worthy of the subscription costs.

It’s all good, knife dude. 🤠
 
topfuel6 said:
The soul of a non-paying user of BF. My calculations are verified, published and frequently cited in prestigious journals. Those who sign up for BF and immediately shill for crooks are easily identified as what they are.

Longtime freeloaders are obviously accepted (condoned?) by the site administrators. I believe this site is well worthy of the subscription costs.

It’s all good, knife dude. 🤠
Click to expand...
Indeed! Your credentials are most impressive, and as such I appreciate your assessment. 😂

Although I'm something of a bumpkin, I've been a paying member here for a day or two myself, and am learning to spot the shills.

If we can kick some sand in S?K's gears, I'm all for it.
 
If one is not an expert, best not to betray one’s ignorance publicly (IMO), although proud ignorance is an apt adjective for a significant plurality of Americans these days.

Hope to buy all argumentative blade aficionados several inebriating beverages in SLC @ Blade West in October. “No joke. I’m not kidding.”
 
Redress for those not receiving product within the promised time or refunded.

FTC Rule
16 CFR Part 435
Rule Summary:
The Rule, issued in 1975, requires sellers who solicit buyers to order merchandise through the mail, via the Internet, or by phone to have a reasonable basis to expect that the sellers can ship within the advertised time frame, or, if no time frame is specified, within 30 days. The Rule also requires that, when a seller cannot ship within the promised time, the seller must obtain the buyer’s consent to a delay in shipping or refund payment for the unshipped merchandise.

The FTC can collect civil penalties of $43,792 per violation where a defendant violates an order or knowingly violates an existing rule.

Report fraud to https://reportfraud.ftc.gov/
Click to expand...
 
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