Survive just crossed a line with me. I don’t post too much and never had a bad word to say on any manufacturer on any of my 100+ collection but Survive really are a joke.
I was new to the brand as a customer around 6 months ago and ordered a V-7 and a 5.1 as their website stated “may take up to 3 months”. I was fine with a 3 month timeline and good to go. I then saw various posts like this forum and on FB that made me worry about the timelines. Luckily I had paid via PayPal so wasn’t concerned too much.
Fast forward to the last month and I have acquired all the models I wanted from the secondary market and wanted to get refunds. No respond emails, dead phone calls so I requested a refund through PayPal. They didn’t respond to it so after about 30 days PayPal gave me a full refund. Fine.
Whilst this was going on, I got an email from Survive outline a batch of 5.1 seconds that would ship out within 10 days. Long story short, 2 months later, no knife has arrived, no email responses or anything so I raised another PayPal refund and decided I won’t ever support that brand again.
In the dispute, Survive responded in the resolution centre stating that the knife had shipped with a tracking number of “000000” via USPS. I complete fabrication that from my view was input to delay the refunding of my money or avoid refunding me all together. I am lost for words with the conduct of this business and hope they just close their doors now. They have crossed a line with their conduct to a point of blatant fraud now.
All the best on the law suit and I feel so sorry for all the people who have put money on blades 6+ years ago that no one will likely ever see.