- Joined
- Oct 4, 2021
- Messages
- 406
You're right. I may be speaking to the choir here but for sake of discussion in a managerial professional setting "boy who cried wolf" isn't a valid defense. For example, if you have an employee who has filed 11 harassment complaints in the past and non of them were found, you're obligated to treat #12 as if it's just like #1If this were my first exposure to Survive I would probably have the same read, but it isn't so I don't. They (mostly Guy and Ellie) have done this sort of thing multiple times over multiple years: claimed fundamental problems with their business were solved and accompanied that by photos of knives and claims that orders were going out faster than ever.
Survive! isn't owed that. No one here has to believe a word they say. Everyone here knows they've gone down this path numerous times. One could argue "but they're their own manufacturer now" but surely they've had excuses every other previous time. I'm biased because of my own anecdotal experience with them and what I think I'm seeing.
Great points and great questions.I'm skeptical, but even it it is true "faster than ever" is a relative term and it really only matters relative to the demand they are accepting and the lead times promised to those customers. Clearly Survive has not done a single thing to correct that and get them on the path to being honest about when a given customer will get the knife he ordered. With that sort of performance there is no evidence that the promises they are currently making will be kept either. In the example I've posted with the TSK my friend has on order with them, they have revised the ship date 5 times now with the most recent miss having something to do with not being able to fix handles they have on hand to the blades they have on hand in the space of 2 months. Is it possible that someone who has been making knives as long as Guy has is really that bad at projecting pace? Or is it more likely intentionally misleading?
Their communication is brutal. Placating people with "it till be ready next month" when it ends up taking 6 months or longer is terrible. I feel like they're in a position where they're comfortable fluffing off people because people have been so content to just shut up and wait instead of demanding refunds and going the distance to make it happen. If I had advice for them (Survive!) it would be to be brutally honest with customers and stop with verbal can kicks down the road.They are 2.5 years late delivering that knife yet they still claim it will be finished "more quickly". How delayed is everything else then?
No disagreements with me.If you look at threads from their old forum here, like The New Survive, or Hale Storm's disappointment thread, or ncrockclimb's concerns, you should find exactly the same sort of issues being described, exactly the same sort of excuse making (directly from Survive in these cases), the same apologists among their fan base. It all inspired the same hopefulness that maybe they really would get things straightened out. But they never did because they aren't capable of doing that. The pattern repeated over and over and continues today. Spark didn't accidentally close their forum here, they earned it.
Pretty much in the same boat as you. However, I've openly admitted (and readily prepared to accept ridicule) that I'm not that bent out of shape over their past behavior in terms of not dealing with them as a business. I'm not trying to sell them on anyone or champion their alleged rebranding. They had something I wanted, I took a couple of chances despite the evidence, worked out well for me. I'm fine with giving them my money at this time. Is it hurting the knife community? Possibly. This forum is my first exposure to the knife community and while there are some pretty cool people, elements, and rabbit holes to go down, there's also a ton of toxicity here and I see the community treating each other like trash so I'm not that upset.Just to be clear: I have no issue with their knives. I own several, most bought on the secondary market. All are what they were advertised as so it doesn't seem their deceptive tendencies extend there. I don't particularly care what they do with their social media or what sort of clothes they wear when doing it because I don't really care for most social media in the first place. I do care about there being bad apples in the knife industry. Survive and Guy and Ellie have clearly demonstrated that they are bad apples and I would like as many prospective knife buyers to be aware of that as possible.