Brad Duncan Custom Knives = NO HONOR! Beware!

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I think when she talks about hundreds of emails a day she is actually counting those that are in the spam file.

When Brad's reputation gets around, I don't htink he is going to be selling so many knives. The only people he is going to be selling knives to are those that don't know about him. Hopefully over time, more and more of those that are interested in his knives will learn how he treats his customers.
 
Last year i had severe financial problems that led to my having to sell over 5 of my knives from my 8 knife collection, one of which belonged to my Grandfather. When I put them up for bid starting at $10 each I figured they would bring in at least half their value. Nope, I got less than half value bid on 4, and my Grandfather's knife went for under $25. Figure in that I was'nt up to speed on the cost of shipping the items, what with insurance and all, and I pretty much gave away 5 knives for $50 when it was all done. Was I happy that my Grandfather's knife sold for a lot less than i thought it would bring? Dang tootin! But a deal was a deal and i shipped every item to the winning bidders. Not a day goes by that I don't think of that knife, and how sorry I was to have even listed it.

If FeeBay was'nt such a shadey enterprise then they would take the emails, and this Forum thread; and seek satisfaction legally for the winning bidder. But that's not FeeBay's way when it comes to folks who fill their pockets with fees. I try hard to trade or sell away from FeeBay due to their less then stellar customer satisfaction. They can hold all the little 'tea parties' over the Net' they want, I'm not buying that makes for INTEGRITY AFTER THE DEAL IS SUPPOSEDLY DONE.

I say go for the local media coverage until they tar n' feather all their a**es out of town! We ARE talkin' Texas here, and those folks down there are almost always straight up business folk IME.
 
I'm not sure if that would do me personally much good. I can't exactly fly to Texas to take care of this if that's where the charges would be filed. I wonder if this would be Federal? I know the F.B.I. does do a bit with online theft under the "interstate commerce" banner. I must admit ignorance of the online laws governing theft over the internet. Any knife collector-lawyers out there?
 
A first step would be calling the local police department and ask what can be done?

If you paid with a Personal Check have you contacted your bank and asked them if there's anything they can do to help.

These people aren't going to help you unless you turn up the heat.

Contact their Local Court House and ask what is required to file a Small Claims Complaint?

Better Business Bureau?


Mitch
 
I checked with my bank and they can't help. This occurred too long ago and the money is gone. There is no "charge back" on a certified check drawn from the bank unless it is lost in the mail. They could have voided it had that happened. I may have to take a trip to the P.D. though I had hoped to avoid that. I suppose there is no point in giving them any more time or chances - they obviously are NOT going to pay me, send a knife or even reply to my calls and emails. I think you might be right brailledriver. The police may just have to deal with this one. In Illinois, theft over $100 (or $250, I forget) is a felony, so the $450 should at least get a passing bit of attention.
 
XJ-linux said:
I checked with my bank and they can't help. This occurred too long ago and the money is gone. There is no "charge back" on a certified check drawn from the bank unless it is lost in the mail. They could have voided it had that happened. I may have to take a trip to the P.D. though I had hoped to avoid that. I suppose there is no point in giving them any more time or chances - they obviously are NOT going to pay me, send a knife or even reply to my calls and emails. I think you might be right brailledriver. The police may just have to deal with this one. In Illinois, theft over $100 (or $250, I forget) is a felony, so the $450 should at least get a passing bit of attention.
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:thumbup:great choice, he will get what he deserves
 
The amazing part to me is that no one seems to be asking Brad for anything extra or outlandish for their troubles. Just refunds or their knives. That's not out of the usual nor is it something which couldn't have been done fairly simply these days with PayPal or what have you. I'm not asking for an extra $100 for pain and suffering here. The second thing, adding insult to the monetary injury, is his utter lack of remorse and unwillingness to communicate. Currently, his wife is posting on and really doing an excellent job of demonstrating how customer service at Duncan Cutlery is handled. Sadly, this issue will probably have to go the legal route as I really feel there are not any other options left. I thought that posting on some of the forums might spark him to realize that things were really were getting bad and he should belly up to the bar. Man up, take his licks, pay his debts and get back to making the knives people pay him for (in advance). This is not the case apparently. I will be VERY interested to see how many dealers will continue to be stocking new Duncan knives: 3 months, 6 months a year from now. Ah well. Thanks for the support to all who have posted or emailed me. Such is life I suppose.
 
This may be a place to start http://www.oag.state.tx.us/consumer/complain.shtml

If he took payment from enough Dealers and other potential plaintiffs a lawsuit sometimes grows in scope over time and becomes financially worthwhile for an attorney to pursue. It can be amazing how many additional plaintiffs appear once a lawsuit gets filed. However, I have my doubts that this is one of those type cases and it is unlikely you'll see your money, but you never know.

At least report it. You have proof of payment in the cashed check and an admission against interest in the email correspondence.
 
Let It Bleed said:
This may be a place to start http://www.oag.state.tx.us/consumer/complain.shtml

If he took payment from enough Dealers and other potential plaintiffs a lawsuit sometimes grows in scope over time and becomes financially worthwhile for an attorney to pursue. It can be amazing how many additional plaintiffs appear once a lawsuit gets filed. However, I have my doubts that this is one of those type cases and it is unlikely you'll see your money, but you never know.

At least report it. You have proof of payment in the cashed check and an admission against interest in the email correspondence.
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like a class action suit?

maybe, might work, it would be a PITA for mr duncan but i doubt ya would see any $$, if ya did it would be a penny to the dollar probably, the attorneys fees would eat up the lions share .
 
A bit off track, but this is truly one of my biggest gripes with the net-very little accountability. I mean, very few people act like this in person, face to face. Can you honestly imagine someone in business talking to you like that?
 
I wonder if Brad will be at Blade this summer? It'd be interesting to see if the denial and stonewalling continued if he had 5/10/20 customers at his table asking, firmly & repeatedly, for either their knives or their money back in person.
 
flipe8 said:
A bit off track, but this is truly one of my biggest gripes with the net-very little accountability. I mean, very few people act like this in person, face to face. Can you honestly imagine someone in business talking to you like that?
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Very few people act like this on the net. That's why there is so much of a fuss when one of them does.

If you've ever worked in a service industry, you've had people talk to you worse than that.
 
Esav Benyamin said:
Very few people act like this on the net. That's why there is so much of a fuss when one of them does.

If you've ever worked in a service industry, you've had people talk to you worse than that.
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Thankfully, I've never worked in an industry where I had to deal with customers(fire service aside where you get to see, in person, the very best of humanity:rolleyes::D). But I've never had a salesperson tell me to f$@* off, either. Face to face, most people have enough manners, or the understanding that they might have to physically answer for what comes out of their mouths', to at least try to be civil. That's the case where I'm from, at least. And from my very limited online experience, I've seen a fair bit of interaction that would most likely be much more civil face to face.
Sorry for going off topic.
 
Not a Class Action, but rather Joinder. It is simply a civil procedure rule that allows additional plaintiffs to "join" the lawsuit w/o having to file another complaint. The additional party files a motion and if granted they are added to the suit and the complaint amended.

I don't know enough about the entire situation, but it's unlikely to happen unless a criminal investigation finds massive fraud. If that happens, then a civil suit may follow.

Anyone with an alleged grievance can file a complaint with the authorities and include any documented evidence. The Texas Attorney General's Office will be able to advise any claimants better than I. If the AG's Office receives complaints, they will look into it. Of course the more complaints the more likely they will act - they have limited resources like everyone else.

Caveat: I do not live in Texas nor am I an expert in Consumer Law.
 
Well, this doesn't seem to be going anywhere else, so I'm afraid it's time to get the paddy wagon and haul it off to the Hall of Shame. :(
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Final note after all of the above... Still no knife, still no refund, and still not a call/email/carrier pigeon from Brad Duncan or anyone at Brad Duncan Custom Knives. That about sums it up.
 
File a claim against him through Small Claims court. The fees are usually very low and no lawyer is required. You should be able to get an easy judgment against him.

Have the judgment recorded and I think every time he applies for credit anywhere the judgment should come up and this will hurt his credit rating. It should raise the interest rate on anything he buys on credit for a few years (seven I think).

You will probably never collect on the judgment but at least you can have the satisfaction that he will pay more for everything he buys on credit.
 
XJ-linux said:
I checked with my bank and they can't help. This occurred too long ago and the money is gone. There is no "charge back" on a certified check drawn from the bank unless it is lost in the mail. They could have voided it had that happened. I may have to take a trip to the P.D. though I had hoped to avoid that. I suppose there is no point in giving them any more time or chances - they obviously are NOT going to pay me, send a knife or even reply to my calls and emails. I think you might be right brailledriver. The police may just have to deal with this one. In Illinois, theft over $100 (or $250, I forget) is a felony, so the $450 should at least get a passing bit of attention.
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If you mailed the check (and I can't imagine that you didn't, and used a courrier service or DHL or something), you can get the USPS involved, since what they're doing is committing Mail Fraud. Contact the local Postal Inspector and explain your situation. They take Mail Fraud very seriously, even with relatively small amounts of money involved.
 
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