Wow... what a rollercoaster of a thread this is.... I commend Mr. Ralph for the actions he's taking to repair the situation, though it's a shame it had to come to all of this first. FWIW, it's getting very difficult, if not impossible to "get away" with anything in todays social media age. Piss off a customer, and the whole world could hear about it within a day or two. In this case, the world was BladeForums, but still.... Do everything as if the whole world is watching you.