I spent $879.99, look what I got

TiNi said:
I've been coming back to you trhread to see how you have got on,

you have been more than patient and you deserve either a full refund or two complete knives that you paid for.

The seller has not completed his end of the deal and as far as i'm concerned has alot of ground to recover to save his reputation.

Can i also suggest that you get the seller to send your items via a service that offers a receipt of receiving the item/ status of delivery/ delivery confirmation !.

Cover all the bases mate and DONT accept any excuses NOTHING !!!!!!!!!.

tim
Click to expand...

Thank you for your suggestion about the service. On page 2 of this thread, the seller's email said he would use priority mail, which has a tracking number and when I receive it I need to sign.
 
mingyu said:
The problem is the first Scarab was paid about four months ago, I can't open a dispute on that, so I can only dispute on the second Scarab.
Hope I can get what I deserve.
Click to expand...

If he actually gets you a complete knife you can then tell him the dispute is still open as you are still owed an other knife.

The guy apparantly didn't have much to say to you about this untill the dispute was opened. Just make it clear to him you not in the habit of having the piss taken out of you.

:thumbup:
 
I do not believe that USPS international priority comes with tracking, only the express mail comes with international tracking.

From USP:
Tracking to major destinations. Note: Tracking is not available for the Priority Mail International flat-rate envelope or small flat-rate box.

so you might want to make sure he does purchase the tracking service and not using the flat rate shipping.
 
Horizon_Seeker said:
I do not believe that USPS international priority comes with tracking, only the express mail comes with international tracking.

From USP:
Tracking to major destinations. Note: Tracking is not available for the Priority Mail International flat-rate envelope or small flat-rate box.

so you might want to make sure he does purchase the tracking service and not using the flat rate shipping.
Click to expand...

I bought a Benchmade infidel from a forum member last month, he used priority mail international small flat-rate box with registered mail to send the knife, it had a registered number and I can track it from USPS.com.

But I'm not sure if USPS changed their service.
 
From: wearefriends2008@live.cn
To: joshua.burbank@gmail.com
Subject: RE: New Significantly Not as Described Dispute: Case #PP-807-792-417
Date: Wed, 14 Oct 2009 15:39:26 +0000

Hello,
Please let me know the tracking number (priority mail as you mentioned in previous email) after you send the item.
Thank you.
Mingyu

Date: Wed, 14 Oct 2009 12:40:01 -0400
Subject: Re: New Significantly Not as Described Dispute: Case #PP-807-792-417
From: joshua.burbank@gmail.com
To: wearefriends2008@live.cn

That previous email was prior to your dispute.
 
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Haze said:
I would be telling him I need both the knives before I closed any disputes.

It seems to me the guy has taken you for a bit of a ride as you were being
rather more understanding and trusting that a lot of people would be.
Click to expand...

I agree with Haze and also tell him many people are watching this event on Bladeforums GB&U. He may be able to partially redeem himself if he follows thru and fixes this for you.
Personally, I'd never buy from him after letting you hang for so long, answering email long after you sent it, then responding promptly after a dispute is opened.
Don't take this the wrong way but don't be so forgiving and naive next time. This is a global economy. If someone agrees to operate in it and ship overseas, he better be good and prompt with shipping and take care of issues that arise.
He's been giving you the runaround. Only dogs should chase their tails, not customers.
 
Date: Wed, 14 Oct 2009 12:40:01 -0400
Subject: Re: New Significantly Not as Described Dispute: Case #PP-807-792-417
From: joshua.burbank@gmail.com
To: wearefriends2008@live.cn

That previous email was prior to your dispute.



From: wearefriends2008@live.cn
To: joshua.burbank@gmail.com
Subject: RE: New Significantly Not as Described Dispute: Case #PP-807-792-417
Date: Wed, 14 Oct 2009 20:10:06 +0000

Sorry I don't quite understand what's your meaning.

Your previous email was on Oct 13, 2009, after I opend the dispute, saying: "Can you please resolve this I was ready to ship you out today..."

Or do you mean the one on Oct 11, 2009, saying:"OK I think what we'll do then is make up the rest of the knife and get that to you priority mail like you showed me how to. Same address correct? And the above model is specifically which one from my site (sorry it's so many email I can't find the one w/ the order.)"

Are you arguing that I should not open a dispute on paypal because you said you would send me the rest of the knife?
If yes, I think I have explaind that to you and I have no problem to explain that once more. Paypal allows me 45 days to open a dispute, which means on the day Oct 13, I have only less than 5 days left to keep myself under Paypal's protection. I don't think the package can arrive within 5 days. Then I opend the dispute to allow me 20 more days to wait for your package.

My action is reasonable, because firstly, I waited long enough for the package from you. I contacted you several times but you just let me wait for it, most time within the the 45 days limit I was just wait for your package, you costed the time. Secondly, under Paypal's instruction, to open a dispute is also a standard way when buyer is waiting for seller's make-up package. Since the buyer can open a dispute only one time, Paypal doesn't recommend buyer to close the dispute before the package arrives (I have sent their policy to you, under article 5). Thirdly, you don't need to worry if I will cheat your paypal money. As I have sent you links to my threads on Bladeforums and JerzeeDevil, many people are watching this event on those forums.

Back to our situation here, another six days past since last Thursday, Oct 8, 2009. What do we achieve until now?
(I said I would wait until that date then contact you if still no package. I am a patient person but I can not wait a life long time for that).
In your last email, I don't see anything about my knife but only a sentence about dispute. If you were trying to say you won't send the knife to me before I close the dispute, I have to say, I'm sorry, I disagree.
And please, please next time write more to express your opinion, that will help us to solve the problem more quickly. Besides, that will help me to understand correctly since my English is not so good.
 
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I don't think the seller's going to send me the knife before I close the dispute based on my understanding of his email.
Never thought things will happen like this.
 
This is a terrible situation, mingyu. I am sorry for the trouble this knife shop has caused you. I do hope this thread helps you get your knife, but at least it warns others of how unreliable some sellers are. Good luck.

Joe
 
Will Paypal investigate seller's account before a dispute turns into a claim?
Anyone can help me with a clear answer for that?

The email I got from the seller:

Date: Wed, 14 Oct 2009 16:27:25 -0400
Subject: Re: New Significantly Not as Described Dispute: Case #PP-807-792-417
From: joshua.burbank@gmail.com
To: wearefriends2008@live.cn

Save the fingers man cmom. You have my word I will be shipping you out another set of the parts you need to get your knife going w/ the tracking etc but you gotta kill this dispute before paypal starts investigating my account (again...) for switchblade sales... I regret the loss but I am going to have much use for the rest of the parts I am not sending you - I will get some money from the blade/handle that I will end up with just sell them as spare parts. I also have 100+ scarabs in stock and can afford to replace - it's not a problem... Losing that paypal account will be however a big one.
 
My understanding is that he has already done this to you on another knife.
What makes you think he won't just do it again after you drop the dispute?
You can't open it back up could you? Is so I may close it, if not I wouldn't.

I really know nothing of there confusing rules, but you need to know if you can reopen it if you did close it.
 
Don't close the dispute, he is conning you.
Obviously appealing to your good nature in that last e-mail.
If he has 100+ in stock, tell him to ship the 1 and a half knives he owes you, then you will close the dispute.
 
Liam Ryan said:
Don't close the dispute, he is conning you.
Obviously appealing to your good nature in that last e-mail.
If he has 100+ in stock, tell him to ship the 1 and a half knives he owes you, then you will close the dispute.
Click to expand...

Yup, yup and yup.

DO NOT close the dispute untill you have both your knives, he made his bed now he can lie in it.
 
100+ in stock !!!!!!!!!!!!!!!!!

Reputation Vs a knife (and a half)

In the long term the seller would be better to get this sorted out quickly and in the interest of 'customer service !'.

Stick to the advice provided by the members here mate and do not deviate from your position ! (the high ground :) )
 
IMO the guy should courier the knives to you at his expense to make up for all the B/S he has put you through.

He should also throw in a free blade for your troubles.

As these other gents have said, DO NOT close the dispute, keep it open until you are satisfied or have your money back!

Personally, I would opt for the latter option. This guy does not deserve your cash.
 
Seems simple to me:

1st he messed up because you only got one knife,

Then you messed up by ordering another one.

However this does not absolve him from getting you your money's worth either in Money or in knives.

I'd say screw the guy. He's not trying to make good in any way. Even if he does ship parts for the second one leave the dispute open for the first, he owes you TWO scarabs. They're not cheap knives either.

Hell, for $400 I'd be making hell after the first one. You paid for a knife and a box, not a box.

Either get the knives or get the money. You paid, that's your end of the bargain. Him getting you knives is HIS end. Not yours.
 
mingyu, please do not close the dispute before you receive everything and remember to communicate with him through the PayPal Resolution Center, not by regular e-mail. Paypal should have access to his messages to you so that they can see what kind of douche (sorry, that may get lost in translation, I meant jerk) he is. I think he is losing his PP account anyway but do not feel sorry for him, he took you for a ride and now he should pay.
 
Thanks everyone for your advices.

To treat everyone nice and give them trust, that is how I am and how I was taught. However, I'm so disappointed dealing with the dealer, he gave me his word and promise but none of them became true. I will withdraw my trust from him.

I've considered about the whole thing and it seems that the dealer's never going to send me anything before I close the dispute, which I will not close.
I don't want to waste more time or money on this tragedy, I'm going to ask him for refund, but I'm not sure if I should ask refund for the first Scarab, because before I orderd the second Scarab when I was believing his word, I thought the lost Scarab might be taken by postman or Customs worker. I said in my email: "I don't care it much now, let GOD decide where it will be. I just hope it will be on a knife collecter's hands." Will that be unreasonable if I tell him I want refund for both knives now?
 
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