I have escalate the dispute to claim. I don't know if Paypal will investigate the problem I have, what can I do if the Paypal doesn't do anything?
I received an email from the seller today:
Date: Wed, 21 Oct 2009 14:51:33 -0400
Subject: Re: Resolution of Buyer Complaint: Case #PP-807-792-417
From: joshua.burbank@gmail.com
To: wearefriends2008@live.cn
Again if you cancel the dispute you can expect to get the balance of the knife. I am sorry I haven't had the time to get too involved here but I am waiting on 100s of people everyday. It is also highly unlikely that someone would steal just the top handle part of the knife in the mail and then incongruent that you would not accept the reshipment of the parts needed to complete your knife. Perhaps those things combined indicate a different story.
From: wearefriends2008@live.cn
To: joshua.burbank@gmail.com
Subject: RE: Resolution of Buyer Complaint: Case #PP-807-792-417
Date: Wed, 21 Oct 2009 20:41:39 +0000
Dear Sir,
May I ask how many times do I need to explain this? I have told you several times, and this will be the last time. PLEASE read carefully, I'm not going to repeat it.
1. "Again if you cancel the dispute you can expect to get the balance of the knife."
Why I opend the dispute: When I didn't receive the other half knife, you just let me wait for it. 40 days past and when there was only five days left under Paypal's protection, I needed to open a dispute to allow me more time under Paypal's protection. We both knew you could not send the other half knife to me in five days, so what I did was reasonable according to Paypal's policy.
Why I would not cancel the dispute: First of all, I didn't receive the whole item, why should I cancel the dispute before I receive the other half from you? (you said you had 10 years' experience dealing with Paypal, how could you not know the buyer can keep the dispute open until full item received? If you still don't know, please ask Paypal service or just any eBay seller) Second, just the dispute won't cause Paypal involved to investigate your account.Third, you kept conning me and threatening me to cancel the dispute, then I knew I could not trust your promise that you would send me the rest of the knife after I cancel the dispute.
2. "I am sorry I haven't had the time to get too involved here but I am waiting on 100s of people everyday."
I have already experienced your different treatments before I paid(quick reply and nice words) and after I paid(several days waiting for your one sentence reply).
So you think after I paid and you got my money on your hand, then I just became a former customer less important than your 100s of potential customers? Then I think now is the time I should say: Thank you for your reply since you are so busy, sincerely thanks.
3. "It is also highly unlikely that someone would steal just the top handle part of the knife in the mail and then incongruent that you would not accept the reshipment of the parts needed to complete your knife."
I also think the top handle part won't be stoled by anyone, so I asked you for the receipt from post office, or pictures I reminded you to take as proof. You ignored my requests again and you failed to provide anything to prove you really sent the other half knife to me.
I gave you enough time and chances to send me the other half knife, but the truth is you did not chose to send it, not I would not accept it. After enough time, since you were just threatening and conning me to cancel the dispute and you would not send anything to me, I knew that I could not trust your promise. I didn't want to waste more time on you so I asked for refund.
4. "Perhaps those things combined indicate a different story."
I truly agree with your last sentence!!! I received half knife with blade from you, a person in Britain received the other half knife from you. Same knife, not long time between I and the British man bought from you. Those things combined indicate not only a different story, but also a "complete Scarab".
To conclude, I did my best to explain to you, if you still say you don't understand or ask me the same things, I have no idea then, it's already my best English level.