Idiots on eBay - Classiccutleryusa

Knife Outlet said:
To help you put things into perspective, selling new brand name knives on eBay is not profitable. Only rarely will a knife sell above dealer cost. Knowing this should automatically lower your expectations for customer service. The seller really can't and shouldn't provide much service when he's selling at a loss.

I use eBay occasionally for inventory clearance. I don't even answer the jillions of questions and emails I get about the auctions. I just can't give things away below cost and add additional work and cost to the effort. I'm willing to ship the product when I get paid. That's about it. eBay is bottom line. It is the way it is. Know that when you get involved in it.

Nevertheless, the seller is responsible for making good on misrepresented products. Misrepresenting them simply makes the loss greater. That also is the way it is.
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People with that attitude should not sell on ebay. Treat each person the way you want to be treated.

Communication is the key to everything. I have sold on ebay and bought on ebay. My integrity is worth more than money. There have been one or two times I paid a bit extra out of my own pocket just so the item arrives a bit faster. (Yeah I don't have great business sense, but I will give the best level of service possible, because it is my reputation at stake) This is one thing which is easy to lose and very hard to gain.

take care
aj
 
I've bought from them in the past & since stopped.Customer service leaves a lot to be desired.Their prices are higher than others.Paid extra for UPS Ground & they still sent it USPS.Just a lot of little things got them on my "Do Not Buy From" list.
 
Knife Outlet said:
To help you put things into perspective, selling new brand name knives on eBay is not profitable. Only rarely will a knife sell above dealer cost. Knowing this should automatically lower your expectations for customer service. The seller really can't and shouldn't provide much service when he's selling at a loss.

I use eBay occasionally for inventory clearance. I don't even answer the jillions of questions and emails I get about the auctions. I just can't give things away below cost and add additional work and cost to the effort. I'm willing to ship the product when I get paid. That's about it. eBay is bottom line. It is the way it is. Know that when you get involved in it.
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Well, I've bought from you many times. The service was excellent. What really bothers me is that you are telling me that I shouldn't expect excellent customer service from you if I get a real good deal on a knife, and if I should bother you with questions I may have before I bid on one of your listings, they will go unanswered.

Sorry mate, but you sound like Classicasshatcutleryusa BEFORE there's any type of problem. So now that I know this when I get in to one of your listings, I'll pass from now on.

Thanks for preventing any future problems.
 
SPXTrader said:
Well, I've bought from you many times. The service was excellent. What really bothers me is that you are telling me that I shouldn't expect excellent customer service from you if I get a real good deal on a knife, and if I should bother you with questions I may have before I bid on one of your listings, they will go unanswered.

Sorry mate, but you sound like Classicasshatcutleryusa BEFORE there's any type of problem. So now that I know this when I get in to one of your listings, I'll pass from now on.

Thanks for preventing any future problems.
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Exactly. Thanks for the "warning" there Knife Market.:jerkit:

I could go on for days on how customer service from basically every major and even smaller companies/business' around the US sucks wiener. Problem is, it doesn't make a difference because they know that people are still going to provide them with revenue, so why spend time trying to help someone. It's an effing joke, just like these people are. Anyone who thinks they shouldn't stick behind a product they're selling (no matter how cheap you're selling it), doesn't deserve one red cent from me, or anyone else. If it's so non-profitable, then get a better business plan together and don't buy some much stock!!! I don't care if the market is unpredictable!! If you can't figure it out, you're in the wrong friggin market! (yall don't even know how much I wanna cuss right now, but god forbid I hurt someone's feelings.)

Cole
 
Dave Lewis probably works out of his house on College Hill Road, which is in the boonies. My guess is that he does not carry a whole lot of inventory and that's why his service bites. I live very close to College Hill Road and would venture a guess that his "storage" area is very small.........................................
 
wolfmann601 said:
Dave Lewis works out of his house, College Hill Road is in the boonies. My guess is that he does not carry a whole lot of inventory and that's why his service bites. I live very close to College Hill Road and would venture a guess that his "storage" area is very small.........................................
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This got me curious, as I have never been up to that area of the country, and figured there couldn't be a whole lot of boonies with so many large cities up int New England....

BOY WAS I WRONG! Lots of nice rural country up there. In fact, Old Dave is over FIVE miles from his nearest post office! That is hard to imagine for a guy who sends out 500 to 1400 knives per week via USPS! No wonder he has a 0-5 day policy, he is one of those Americans who uses the phrase "I'll do it next time I go into town."
Look up and say CHEESE, Dave!
CCUSA.jpg

....................................He is so far out even the reference map does no good unless you know the area! (Look :thumbup: )
 
Hey Everyone,

I had stumbled across this thread after ordering a knife (Kershaw KS1660T) from CCUSA and was shocked by it's content. The e-mail exchange that Brad had with David was beyond childish (on the part of CCUSA). Fortunately I didn't have the same experience and although I left a positive feedback for CCUSA I won't be doing any further business with them. Thanks for the buyer report!
 
Been an interesting thread here. I had marked some of Classic Cutlery's auctions in the past but am heeding the warnings and put them on the blacklist. I'll tell my buddy's if they haven't seen this. A few buck savings is not worth the "hassle with an a&&hole". Hate to see a company get a bad rep but sounds like thats the kind of company this guy wants to run.
 
With his smart ass replies to customers that have let negative feedback I'm surprised that nobody has knocked his teeth out. It seems to me that if your going to try to run a business you would be trying to resolve problems, not insulting people with legitimate complaints.
 
Tom Militano said:
It seems to me that if your going to try to run a business you would be trying to resolve problems, not insulting people with legitimate complaints.
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That's why even though it can be a pain at times, I like to prowl through sellers feedbacks if i have never bought from them before.

How they respond to problems is a true indicator of their character to me. Calling a buyer vicious names, when it was you who listed a knife you didn't have in stock, is the sign of a real lousy businessman, and one that doesn't deserve folks hard earned money! :thumbdn:
 
I wish I'd seen this post before I bought a Caly 3 from Classic Cutlery.

I chose one of their auctions over the cheaper auctions that were available because of the USPS Priority Mail 3-day shipping they advertised, which I happen to use on my items and really like.

I bought a Caly 3 from them on Sunday the 8th, and paid for it instantly with funds already in my Paypal account.

The reason I emphasize this is there was no delay in payment; Paypal payments from existing funds instantly show up in the account of the person being payed.

When I still hadn't received a shipping notice on Friday the 13th, I contacted Classic Cutlery with a simple "Hi, just wanted to know if this item has shipped yet" email.

The following day, Saturday the 14th, I received an automated email saying "your item has shipped." I actually had to remind the seller to ship an item they had been holding the funds for for 5 buisness days.

All of which would have been OK if I had at least been given the courtesy of a simple email saying "Sorry for the delay, we'll ship out your item ASAP."

Or a real communication of any kind.

I'm now on my 3rd email to Classic Cutlery. At the very least I'd like a refund for the 3-day shipping since actual shipping took 10 days total for the item to reach me. Had I known they couldn't be bothered to ship out items on time, I would have gone with a cheaper seller.

In addition to the shipping woes, the Caly 3 they sent me shows some marring on part of the liner, some tooling marks on the G10, and several short scratches on the blade that appear to me to be from someone using the knife. The grind, when looking that the blade edge-on, is also uneven at the base of the blade.

I initially wrote it off as just a fit and finish issue, but after some of the responses to my Caly 3 review, I really wonder if I was actually shipped the brand new knife I paid for.

After reviewing some of the bad feedback, and the nasty, unprofessional replies Classic Cutlery has left for bidders with realistic, understandable issues with their service, I'm hesitant to even leave bad feedback.

Worst eBay experience I've had since the guy I sold my old Powerbook G3 to filed an "item not as described" complaint for my "Non-Working Powerbook G3 FS for parts or repair" he bought and was upset he could not turn around and sell at a profit.

**Edit** Having reviewed much of this thread, and the comments in my Caly 3 review thread, I'm now concerened the Caly 3 I received is a factory second. Does Spyderco mark their factory seconds in any particular way? Do they provide seconds to retailers?
 
enderwiggin said:
**Edit** Having reviewed much of this thread, and the comments in my Caly 3 review thread, I'm now concerened the Caly 3 I received is a factory second. Does Spyderco mark their factory seconds in any particular way? Do they provide seconds to retailers?
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A Spyderco factory second is usually marked with a notch on the blade, see The Deacon's page for specifics:

http://paulberetta.com/spy101_notched_seconds.htm

Hope this helps.
 
Thanks, I think I remember hearing something similar. I was still surprised to see details like these on a "new" $100.00 knife.

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They have already seen and posted in this thread if you look back nearer the beginning.
 
You can leave "positive" feedback of: "arrived in 10 days," and zing the snot outta 'em in the detailed feedback they cannot see.
 
I've been putting off leaving feedback based on the nasty, possibly Tourette's-induced replies Classic Cutlery leaves for any customer with complaints.

I would leave neutral, but I think the jig is up now that I've filed both Paypal and Square Trade complaints.

Funny how Classic Cutlery couldn't find time to answer any of my 3 emails in more than 10 days, but posted a reply to both my complaints within 8 hours of them being filed.
 
Interestingly enough, this thread still pops up on the first page of a google search for classicasshatcutleryusa!
 
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