Short version: Guy is not issuing refunds because it ait his fault.
One of the (many) very problematic issues with S!K / Guy is that he takes customer's money, does not fill their order FOR YEARS and refuses to issue refunds. He has said on video that he would "fight" customers over refunds. There are a lot of customers that cannot get S!K to respond to refund requests. Here are a comment where Guy touches on the refund issue.
From the comments of today's video:
Customer - Hey. I emailed Tyler about a refund. He told me he was going to forward it to Ellie. Have not heard anything back. Can you let me know what is going on? Thanks
S
SurviveKnives
- Hey there, with the situation we've been left with, we very much need to work our way out of this.
Our insurance company's position is the situation is the liability of the supplier or manufacturer of the materials, so we don't have coverage. I have reached out to Niagara Specialty Metals to inquire about their insurance information, I have just not heard back.
We need to get these material reports they say they have, to be able to move forward with something like that. This has absolutely crippled our small business but we are working our way out of it.
We utilize preorder money to buy materials and to make the knives you ordered. We never imagined the materials company would take this position on a warranty issue, so we're left to deal with this on our own.