Bad Survive! Deserves A Permanent Post In The Hall Of Shame

navman said:
Did a quick Google search and haven't come up with anything outside SURVIVE's claims of bad heat treat, my Google-fu may be weak.
Click to expand...
I suspect there’s nothing there.
He mentions a Chinese manufacturer who says the one company should expect 20% losses with Magnacut, which is exactly what I’d tell someone if I didn’t want to do the job. No one would eat 20% in waste.
 
navman said:
Interested to hear about issues with Peters' as I use them and have never had any issues with hardness (had several S90V blades tested when I requested they be run at 62 RC by an independent machinist, and the registered as 62 RC on the nose!) I also noticed that every single blade from each batch had a polished section on the tang with 1-2 RC tester indents. TBF, I usually only send small batches of between 5-12 blades at a time. Did a quick Google search and haven't come up with anything outside SURVIVE's claims of bad heat treat, my Google-fu may be weak.

But now you got me looking at benchtop hardness testers for my shop...
Click to expand...
I’m not sure how common it is maybe it’s only with certain batches. I think when it comes to heat treating a knife closer to the upper limits of its hardness it matters more. S90V tops out at about 66 hrc maybe a bit more. But magnacut in a vacuum furnace looks like 64 is its max according to the published data. So it would require a more attentive heat treat to achieve that result.
 
Thescrawnylumberjack said:
I’m not sure how large these furnaces are but from the sounds of it they’re pretty big. I would assume where the part is may affect the heat treat. When the parts are air quenched there is retained heat within the kiln which could affect the heat treat depending on how quickly parts are removed or how much retained heat there is. Let’s say after the quench the retained heat brings the kiln back up to 350 degrees and the parts aren’t removed your essentially tempering those parts. I do not know how much heat is retained in these kilns. Also the speed at which they make it to cryo is critical. If the parts sit at room temp for even an hour cryo isn’t very effective. Ideally it’s quench and immediately into cryo. Think of it as a second quench or a continuation of the quench.
Click to expand...
Thank you for responding.
 
EngrSorenson said:
I suspect there’s nothing there.
He mentions a Chinese manufacturer who says the one company should expect 20% losses with Magnacut, which is exactly what I’d tell someone if I didn’t want to do the job. No one would eat 20% in waste.
Click to expand...
I would also look at the 20% with the mind on that old "joke" sign you see that says something along the lines of "We offer 3 types of service: Good, Fast, & Cheap. You can only pick two" Depending on what supposed Chinese manufacturer requests they may be wanting fast and cheap so they can't have good.
 
PirateSeulb said:
I would also look at the 20% with the mind on that old "joke" sign you see that says something along the lines of "We offer 3 types of service: Good, Fast, & Cheap. You can only pick two" Depending on what supposed Chinese manufacturer requests they may be wanting fast and cheap so they can't have good.
Click to expand...
that and maybe the "under promise, over deliver" concept which has so far eluded S!K.
 
EngrSorenson said:
I suspect there’s nothing there.
He mentions a Chinese manufacturer who says the one company should expect 20% losses with Magnacut, which is exactly what I’d tell someone if I didn’t want to do the job. No one would eat 20% in waste.
Click to expand...

Everyone should be aware that MagnaCut is not sold directly to the Chinese market. If China gets it, it is through a lengthy, indirect supply chain and in small quantities. My search on the major distributors for Magnacut from China suggests Bestech and Giant Mouse are the only recognizable names. More of the same nonsense in my opinion.
 
B12buddy said:
Everyone should be aware that MagnaCut is not sold directly to the Chinese market. If China gets it, it is through a lengthy, indirect supply chain and in small quantities. My search on the major distributors for Magnacut from China suggests Bestech and Giant Mouse are the only recognizable names. More of the same nonsense in my opinion.
Click to expand...
Guy's told enough half truths, if not outright lies, surrounding this whole issue that his credibility is in the tank.
What you're saying is a thought I sort of had - like Chinese D2 isn't necessarily the same as D2 you see over here.
Who's to say they're actually using the same Magnacut?

It's all just a red herring.
 
Received a refund for my GSO 5.1 in magnacut order dating back to end of december 2022. The info from S!k was only that they had issued the refund. Sort of giving the impression that they had done the right thing. Keep in mind I had contacted them multiple times about this.

However when contacting my bank and asking for info regaring the credit card complaint I had issued toward S!k they told me that the refund had been initiated by request from the bank.

So if you have issues with your refund try going through your bank.
 
I have not seen a single post about a customer actually getting S!K to issue a refund. There are A LOT of posts from customers that cannot get any response from S!K about a refund. There are a few post where S!K promised a refund but never actually issues it. The only customers that i have seen be successful in getting a refund went through their bank.

Months ago, S!K claimed that their new hire would respond to all email in a timely manner. Based on posts on FB, that is absolutely not happening.

S!K has a private "fan" page. There are multiple posts every week from customers that are waiting for knives and cannot get a response from S!K. Inevitably, these posts are deleted and (apparently) the posters are removed from the group. YouTube comments are heavily censored. Guy is working hard to create a narrative on YouTube...
 
EngrSorenson said:
I mean from the time you contacted S!K?
Click to expand...
Started asking about delivery status end of December 2023 without any straight answers.

Officially requested a refund from them 20th of January. Long wait on any responses and when they responded it was no proper responses, only bla bla things without any clear statements. At one time he suggested that I should contact NSM myself. Based on info here I quickly initiated the credit card complaint in parallell, suppling the bank with info about my communication with S!k and adding a link to this forum.
 
kevorkian said:
Started asking about delivery status end of December 2023 without any straight answers.

Officially requested a refund from them 20th of January. Long wait on any responses and when they responded it was no proper responses, only bla bla things without any clear statements. At one time he suggested that I should contact NSM myself. Based on info here I quickly initiated the credit card complaint in parallell, suppling the bank with info about my communication with S!k and adding a link to this forum.
Click to expand...
My bank initiated refund is in progress now. I was unaware of all the S!K delivery problems until Jan 2024. After reading here seeing what's up, I sent a message asking when my knife would be delivered and got no response. 3 days later (Feb 4th) I requested a refund. No response. I knew I had to at least go through the process for the bank dispute. On Feb 19th I requested a refund again and referenced the YouTube videos basically stating they can't deliver Magnacut GSO 5.1 (or 3V now). I got a boilerplate response the next day about not making any Magnacut was a miscommunication and blah blah about switching steels. Stall tactics. On Feb 21st I contacted my bank to dispute the charge. They issued me a temp credit while they wait for a response from S!K. We shall see if S!K makes a stink or just accepts the dispute and I keep the bank refund.
 
Last edited:
kevorkian said:
Started asking about delivery status end of December 2023 without any straight answers.

Officially requested a refund from them 20th of January. Long wait on any responses and when they responded it was no proper responses, only bla bla things without any clear statements. At one time he suggested that I should contact NSM myself. Based on info here I quickly initiated the credit card complaint in parallell, suppling the bank with info about my communication with S!k and adding a link to this forum.
Click to expand...

Just to be clear, in lieu of refunding your money, they suggested you contact the company they're most recently blaming for their incompetency?

Like if your steak was overcooked at Texas Roadhouse and the manager recommended you reach out to the butcher?

I'm tempted to start a YouTube channel to give a voice to all the people that Survive! has wronged. Guy can't censor someone else's page...
 
ncrockclimb said:
I have not seen a single post about a customer actually getting S!K to issue a refund. There are A LOT of posts from customers that cannot get any response from S!K about a refund. There are a few post where S!K promised a refund but never actually issues it. The only customers that i have seen be successful in getting a refund went through their bank.

Months ago, S!K claimed that their new hire would respond to all email in a timely manner. Based on posts on FB, that is absolutely not happening.

S!K has a private "fan" page. There are multiple posts every week from customers that are waiting for knives and cannot get a response from S!K. Inevitably, these posts are deleted and (apparently) the posters are removed from the group. YouTube comments are heavily censored. Guy is working hard to create a narrative on YouTube...
Click to expand...
I got a refund well over a year ago for a 5.1 MagnaCut after 14 months of waiting and multiple emails and messages via their site sent. Constant excuses, delays, ignored communication, or ‘we will do our best to get your knife to you as soon as possible’. It took about 2 weeks to get a refund once Ellie said she would take care of it.

I wish I had seen this thread way back then! Super happy I found better people to do business with, and I hope those waiting will get their money back.
 
Ilikesharpstuff said:
Just to be clear, in lieu of refunding your money, they suggested you contact the company they're most recently blaming for their incompetency?

Like if your steak was overcooked at Texas Roadhouse and the manager recommended you reach out to the butcher?

I'm tempted to start a YouTube channel to give a voice to all the people that Survive! has wronged. Guy can't censor someone else's page...
Click to expand...
Well he did not respond properly about the refund. Sent me a bunch of video messages on Instagram with vague statements as per s!k usuall stuff (the videos was shortly after removed so I had no traceability). Mostly talkning about the material defects but also mentioning that if I wanted a refund he would fix that. That was after I already asked twice about the refund. Then he sent my a link to NSM and said that I could contact Bob S. myself so that they could get quality material to work with so that my knife could be manufactured and delivered. So I had to reiterate my statement about the refund. Not once did he in plain text acknowledge that they would issue the refund.
 
You must log in or register to reply here.
Back
Top