Bad Survive! Deserves A Permanent Post In The Hall Of Shame

CataD said:
I can't comment on what you're saying, as I don't know if they do or they don't. But, do you honestly believe that a shipping company (USPS, UPS, FEDEX, DHL, ETC.) would pay the insurance in case of a package stolen after it properly delivered?
Click to expand...
The shipper (Survive knife co) pays the carrier and is responsible for addressing any claim.

That's a rule that was established when clipper ships were sailing the seas and railroads were beginning to cross North America.

Throwing their hands up in the air and pretending force majeure is just more bull.

But it's not a surprise. As they say a leopard never changes it's spots.
 
Brummie said:
I wasn't blaming them. I was giving some context to my post ...
Click to expand...
I understand your frustration 😒, having packages stolen completely sucks. I think you're assessment of their CS not being unreasonable is correct. Could it be that some other companies have an exceptional customer service and would go way beyond great service and replace the product in your situation? I guess it's possible, anything is.. but that would be just that, an incredible exceptional CS... cheers!
 
Last edited:
Danke42 said:
The shipper (Survive knife co) pays the carrier and is responsible for addressing any claim.

That's a rule that was established when clipper ships were sailing the seas and railroads were beginning to cross North America.

Throwing their hands up in the air and pretending force majeure is just more bull.

But it's not a surprise. As they say a leopard never changes it's spots.
Click to expand...
I'm sorry, but your reply is not an answer to my question (which had nothing to do with the shipper, but with the carrier/shipping company), which was a closed one, with a simple yes or no answer. It's alright, you don't really have to, we'll also call it a rhetorical question :)
 
Insipid Moniker said:
You know wrong. I've definitely had Amazon replace packages that were stolen.
Click to expand...
...Right... and I haven't and they sent me their policy on it. So, you don't know what I know and what my experience was with them. They did replace plenty of packages lost/stolen DURING shipping, but not what was DELIVERED with proof from the carrier that it was.
 
CataD said:
I can't comment on what you're saying, as I don't know if they do or they don't. But, do you honestly believe that a shipping company (USPS, UPS, FEDEX, DHL, ETC.) would pay the insurance in case of a package stolen after it properly delivered?
Click to expand...
.............the question will be, is being left on a doorstep contrary to the instruction "properly delivered" I would argue not UNLESS the recipient or sender provided to the authority for it to be left (I have to make this election day in and out here with both the national mail carrier and various couriers), if the sender did so then arguably they should be liable for the loss.
 
Andy the Aussie Andy the Aussie That is a very good question and I don't know what the answer is. I do think that the carrier would fight tooth and nail not to pay the insurance in this case either 😒... I also don't know if this was the situation here, that would've been specified by now.

Anyway, I do hope that whoever thinks that the sender should pay for a stolen package after it was delivered, does just that when it happens that they are that sender 😉.

EtA I always ship packages with signature confirmation, specifically because of these situations
 
Brummie said:
If a delivery service leaves parcels where they are clearly obvious, despite a notice on my door not to, then they bear some responsibility. The USPS guys generally know not to, but there is such a lot of turnover it still happens sometimes.
Click to expand...

CataD said:
I also don't know if this was the situation here, that would've been specified by now.
Click to expand...
...... here that would be considered not properly delivered. Presumably from the above the recipient did not give authority and like any delivery it is incumbent on the shipper to send it via an appropriate means to ensure safe delivery. That is my view as a shipper and recipient. Just recently I sent a knife from here to the US, value $1kUS, you can bet I packaged, insured, tracked and chose a method of delivery giving me and the recipient the utmost chance of receiving it. I chewed a few nails as well because that part of the deal (it arriving and any subsequent insurance claim) is my responsibility.

The stated argument that the package concerned was only insured for half its value and this is what was paid out is interesting.
 
Andy the Aussie said:
...... here that would be considered not properly delivered. Presumably from the above the recipient did not give authority and like any delivery it is incumbent on the shipper to send it via an appropriate means to ensure safe delivery. That is my view as a shipper and recipient. Just recently I sent a knife from here to the US, value $1kUS, you can bet I packaged, insured, tracked and chose a method of delivery giving me and the recipient the utmost chance of receiving it. I chewed a few nails as well because that part of the deal (it arriving and any subsequent insurance claim) is my responsibility.

The stated argument that the package concerned was only insured for half its value and this is what was paid out is interesting.
Click to expand...
What I meant was that I don't know if, in our colleague's situation, the sender used a signature confirmation or, as you put it, provided to the authority for the package to be left. I'm sorry, but I don't know how much a sign on a door has any power or influence in these cases - not sure how an argument such as 'but, Your Honor, I left a sign on my door with instructions...' would have any meaning in a small claims court, if it would get to that. The carrier could just say they didn't see the sign or it's not their job to read every sign on every door or that they're not allowed to follow such notes... I don't know...
Anyways, it was a good learning experience for me, to see different perspectives :). With this, I'm gonna bow out.. Cheers

EtA sorry, can't help it.. Don't tell me you sold one of your ASH 1 😀😀
 
Last edited:
Well, I watched the whole video.

A few takeaways.

BladeForum members...instead of throat punching you, we want you to be patient.

Millit screwed us.

Mis-information is rampant. Despite actual testimony of people who ordered from them.

Don't shout down our employees or customers who log on BladeForums.

Look at all our new stuff. ( No one working in background. Dog and two people in shorts walk by.)

Come to our shop, we will buy you lunch.

Guy sleeps there. Working Sundays.

Half million in the hole.

That was my takeaway, but it's just my opinion.

I wish them good luck. It's hard to run a business in the States lately.
 
CataD said:
...Right... and I haven't and they sent me their policy on it. So, you don't know what I know and what my experience was with them. They did replace plenty of packages lost/stolen DURING shipping, but not what was DELIVERED with proof from the carrier that it was.
Click to expand...
Nah, the delivered them and then replaced them when they were stolen off the steps. Sorry, but you're wrong on this.
 
MolokaiRider said:
Half million in the hole.

It's hard to run a business in the States lately.
Click to expand...
My Takeaway from your Takeaway:
In the hole- When it takes years to produce a paid for knife you're burning funds the sale was never able to finance. You have to produce a certain number or $ in knives per week or quarter that is higher than your burn rate. Your profit per item is fixed your burn rate can't be unlimited by taking years to produce something.

Hard to run a business Lately- They've been messed up for years. 7 or more years of a failed business model and they blame the current business climate? A bad business climate just highlights a shoddy business model and makes it more difficult to squeeze by. It's not like things recently went sour. They've been messed up for years.
 
CataD said:
Yeah, sorry, but I don't believe any company would. I know for a fact that Amazon doesn't, that's why I used them as an example.
Click to expand...
You said this, I own a business and have had stolen packages replaced by Amazon on several occasions.
CataD said:
I can't be wrong about something that happened to me. You're wrong by telling me I'm wrong. No need to be sorry
Click to expand...
You were wrong, as you made a blanket statement, not one about your personal experience. You were quite wrong, whether or not you accept it.
 
Sagemode said:
A tale of two timelines: All the blades expect to be finished by few months then at the bottom it states they will be wrapped up for Christmas "Production Model". Wait for it.... They will mince words somehow to get a few more orders in. In fact they are open for most models right now and they say it will be a few months. Let me think real hard about it hmmmmm "NOT". The only way they could do it if 99% of the people have already asked for a refund. Please Superfans order one and show the receipt and then prove they are not full of it. Order the GSO 5.1 and then show me it made it to your door by Nov 5, 2021.
Click to expand...
Well, I ordered one over 5 years ago. I knew it was supposed to take longer because it was at the back of the line of production models. I did NOT realize it was going to be over 5 years ago. I'll believe they are on the right track if/when I receive my 5.1 before Christmas. OF 2021!

GutWrench said:
Sad. I saw the other day they apparently made a 500 count run for the YouTube grifter Black Scout Survival while I waited 10 months for my 3.5…
Click to expand...
If this is true, they deserve to be throat-punched. All of them. But especially the two in the video. Hmmmm... is that too violent a thought? I might have to come back and retract that. I'm not saying I would. Or even that I could. Just that they should.

braillediver said:
30 minute video- They should of finished another knife and shipped it to the neglected customer who's been waiting over 5 years. Action speaks louder than words.
Click to expand...
They would have... but they're so far in the hole, they can't pay $5 to a bum off the street to read a script. So they have to do it themselves. Wonder if there was any editing of the video. That's another knife worth of time. Less social media, people. MORE KNIFE MAKING!

tinfoil hat timmy said:
let's see a picture of that bunch!
Click to expand...
Like we always say: "Pics or it didn't happen!"

Brummie said:
I didn't watch the whole video - didn't seem like a great investment of 30min. I did skim through.

Just FYI, I made several of the pre-orders back in 2015. Two of those knives are yet to be delivered. Two never reached me - they were apparently stolen from my doorstep (alongside some other packages - just bad luck that a lot of stuff arrived on the same day when noone was in and caught someone else's attention), and Survive! only compensated me for half the value as they said they only had partial shipping insurance. But, I was also a Survive! customer before the pre-order fiasco, including one of the original $150 GSO-10s, and was always happy with the product I received.

Maybe I'm too trusting, but I do believe they are doing the best they can and will fulfill all orders and with a quality product (albeit perhaps less outstanding compated to what the rest of the market is offering than back in the mid 2010s). They also do seem to now be doing a lot better on getting older orders out the door, although given the MANY "we're really turning the corner now" announcements they've made over several years, I fully understand anyone who chooses not to believe them.

I saw in the video that Guy did mention the issue of taking and filling new orders while the older orders were still outstanding. That didn't surprise me at all - I thought it pretty obvious that they were doing that becuase they needed to keeping money coming in to cover running costs, having already sunk their capital investment.

What I didn't see addressed was the fact that they claim to be fully transparent, but they haven't been transparent about ditching the much vaunted delta HT - in fact it's still featured prominently on their Instagram page.

Also, their customer service hasn't been good - i.e. refusing to give full refunds after many years delay, only refunding half of my lost knives, etc. I presume that is also primarily because of their financial situation. Which raises the question, if their running margins are that tight and the need for more income so strong, did they royally mess up their financial planning from the start (especially with the extended production time), and does that mean that there is still a risk of going bust and not being able to fill new orders?

Certainly, I understand the ire at their latest request for starter funding after the experience of the last 6 years, and I certainly wouldn't choose to forward them money like that again, even though I still hope they will make a success of it.
Click to expand...
This (the bold part) has me significantly worried.... although I'm not into them, or a hole, for $500,000 either.


MolokaiRider said:
Well, I watched the whole video.

A few takeaways.

BladeForum members...instead of throat punching you, we want you to be patient.

Millit screwed us.

Mis-information is rampant. Despite actual testimony of people who ordered from them.

Don't shout down our employees or customers who log on BladeForums.

Look at all our new stuff. ( No one working in background. Dog and two people in shorts walk by.)

Come to our shop, we will buy you lunch.

Guy sleeps there. Working Sundays.

Half million in the hole.

That was my takeaway, but it's just my opinion.

I wish them good luck. It's hard to run a business in the States lately.
Click to expand...
Holy CARP! Half a million?! And they're taking time to make a video?!
 
just watched the video...felt a bit like a defendand with his lawyer.

calling their critics on BF keyboard-warriors with no real jobs and lives is just wrong and not very professional.
 
You must log in or register to reply here.
Back
Top